Wish I had bought Furnace and AC elsewhere
We bought our furnace and air conditioner from Enercare three years ago. Recently we were hearing loud noise from furnace. We could not get service appointment till 4 days later and tech diagnosed issue with motor. Furnace was still working prior to he arrival but stopped firing on e she left. However we were told part would arrive same day or next day but we will get a call to confirm that night. No call. So I called next day was told part should arrive by 5pm and then we can set up service. No part no call. Again I called in and was told it may still come that night but regardless will get call from Parts department if any issue. NO Call. Next day I called again and this time the person told me part supposed to arrive in a week. Biggest issue is they knew this from beginning why not tell the truth so we could get space heaters. So we have been without heat for 3 days and looking at least another week. After spending 20k I would have hoped for better service and honesty. Now waiting on call for heaters what are odds they even call.
If could do it again would buy my stuff elsewhere as I doubt others would take 2 weeks to fix issue.
- Approximate cost of services:
- $15,000.00