Decorium

Furniture
Toronto ON M3J 2T8
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69%

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Reviews by rating (past 12 months)

Reviews for Decorium

Average customer rating:
7 10 (148 reviews)

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Albina from Toronto
Albina from Toronto
1 review Niagara Falls, ON
10/10

professional & knowledgable

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dear Fil, thank you for your excellence! I placed a big buy order at Decorium last month, & Experience was brilliant: expertise; efficient; great help with shipping and most importantly knowledge and professionalism. Big thank you to Marta as well. She was pleasure to deal with. "Decorium" is definitely first choice of quality and experience when it comes to furniture!

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Albina,
Thanks for the kind words! We are so happy to hear that you are satisfied. We look forward to an opportunity to assist you again in the future. Enjoy your new furniture!

Rein from Toronto
Rein from Toronto
1 review Uxbridge, ON
10/10

leather couch

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

No matter how hard everyone tries, there are always times when there may be imperfections in a product, particularly if it is made half way around the world. As it happened, there was an imperfection in the couch we ordered. Decorium set out right away to correct the situation, ordering a replacement component and having a service team come to our home to correct it. it is a great testament when a company stands behind the quality of the product they are selling. We found this was the case with Decorium and we are extremely pleased with the results. We will definitely be back to Decorium for future furniture purchases.
Rein

Approximate cost of services:
$3,500.00
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Company Response

Thanks for the kind words Rein. We thank your for the opportunity to service your furniture. Glad you are happy with the results. Wishing you many years of enjoyment!

Kathy Zare  from Hamilton
Kathy Zare from Hamilton
1 review Hamilton, ON
10/10

Great Service All Around

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My husband and I found a perfect fit dining set for our home in Decorum.
We are Thrilled with the Service we received from Sales, Reception and Delivery, They all were professional and Friendly.
Our dinning set delivered on time and looks great in our home.
It was worth waiting 8 weeks for.
Thank you all.

Approximate cost of services:
$3,000.00
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Company Response

Thanks Kathy! Glad you had a great experience! Look forward to helping you with any needs in the future. Enjoy your furniture!

Michael from Vaughan
Michael from Vaughan
1 review Vaughan, ON
10/10

Dinning Room Set

From beginning to end this was the most impressive Furniture company I have ever dealt with. Our Sales Team (yes we had several people helping us), the administrative team and the delivery team were all very courteous, professional and extreme helpful. That accompanied by the quality of the product, made this a very easy decision for our family. You pay for you what you get. Kudos and thanks Decorium.

Approximate cost of services:
$7,000.00
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Company Response

Hi Michael, thanks so much for the kind words! We are so happy to know that you and your family are happy with your experience with Decorium. Enjoy your new dining room and we look forward to assisting you again in the future.

Alex Toronto
Alex Toronto
2 reviews Richmond Hill, ON
10/10

Impressive Customer Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I am truly impressed with Decorium's customer service and pick up and delivery team. Everyone was so helpful and I look forward to shopping at the store again. Many Thanks for all your help, Janice

Approximate cost of services:
$2,000.00
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Company Response

Janice,
Thanks so much for the kind words and for your business! We are so happy that you had a great experience at Decorium. Enjoy your new furniture and we are here for you if you have any questions in the future.

David G.
David G.
7 reviews Thornhill, ON
10/10

Service

Visited this store for the first time and, it won't be the last. Sales people were not chasing me, allowing me to shop and browse. When I had questions, staff were pleasant - particularly, "Adriana" - honest, sincere and very accommodating. Ended up spending $4,000.00 and very pleased with the quality of furniture. In fact, lots to choose from, modern and could very well have spent more - if my budget allowed for it. Will certainly return, recommend to friends and family. Even had a chance to meet the owner whose sincerity and interest in the customer was evident and very appreciative on my part. Great place!

Approximate cost of services:
$4,000.00
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Company Response

David,
Thank you very much for your feedback! We are so pleased that you had a great experience. Enjoy your new furniture for many years and know that we are hear for you in the future if you have any questions or further needs.

Cynthia
Cynthia
2 reviews North York, ON
10/10

Custom Sofa

Shopping at Decorium was a perfect experience. The help and advice from Joe and Adriana was more than expected. I would hesitate to shop anywhere else from here on in.

Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Thanks for the great feedback Cynthia. We hope you enjoy your furniture for many years and look forward to providing you with more great service, product and value in the future!

Steve in Thornhill
Steve in Thornhill
2 reviews Thornhill, ON
1/10

Furniture

My Wife and have purchased many pieces of furniture over the years at Decorium because the styles are nice and ever changing. In April we purchased a coffee, end and Sofa Table as well as a Mirror.
After about 6 or 7 weeks we received a call to pick our tables but the mirror was not in. 6 weeks later and no call from the company I realised we still do not have our mirror so my wife called to inquire (as we had paid for it already). She left a message and got no call. A few days later I also called and left a message, no response. I called the 3rd time and demanded I speak to the manager. A gentleman named Phil got on the phone and asked to give him a day to find out what happened. The next day a sales rep called offered me a discount and still no response on a delivery date for my mirror. I indicated to have Phil call me. He did but had no answer and felt the discount was not sufficient for the time and aggravation we have endured. He mentioned he would call me back to find out about delivery of the mirror but said I could possibly take the Demo in store but would call me back once he knows more on my order. I did not get a call back so after 4 more days I called the store again (4th time) and left a message for Phil to call me back and still have not received a call.
Now called back (5th time) and Phil is on holidays and was told there is no delegate in his absence.
Poor experience all around. I am very upset on how I have been treated and the unfortunate thing is that Decorum had an opportunity to make it right, but made a conscious effort not to.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Steve, as we discussed yesterday we apologize for the delay and the lack of communication. As mentioned yesterday, your mirror, being an imported item has experienced an longer than usual delay. We a glad that we were able to offer you different possible ways to compensate you for the delay and that you chose to accept the compensation and continue to wait for the mirror. Your compensation was credited to your sales bill yesterday as discussed and we look forward to you receiving and enjoying the mirror. We also look forward to the opportunity to serve your needs again in the future.

Susan from Aurora
Susan from Aurora
1 review Aurora, ON
0/10

Furniture for new home

My husband and I purchased our first home in March, and closed in June. In April, we started shopping for furniture. Decorium's furniture is beautiful...too bad their staff's personality doesn't reflect this. We were told 6-8 weeks for delivery, which was perfect for us, as we didn't need the furniture until mid to late June. In May, I received a phone call from the delivery team saying that all of my furniture is in, and ready to be delivered. Of course I tell him, that we haven't moved yet, and requested it in June. He says OK. I moved and called to arrange delivery in June, and was told that my bed is a floor model! This was never part of the plan! Up until now, nobody has confirmed what happened, all we have been told is that it is a hiccup. I am not clueless, it appears that they sold my bed (that I put a deposit on) to someone else, and wanted to pass off a floor model to me (at full cost). They rectified the situation, by delivering someone else's bed to me (I can only imagine what excuse they gave that person). Now, when they came to deliver my dining room table, they discovered that the table is broken, and advised me that I have to wait another 8 weeks! This is not acceptable, and my husband and I agreed to take the floor model at a discount. After spending $18,000 in their store, the best discount they say they can give is $300!!! Is this acceptable to anyone, after all of the hassle and running around?! Mary-Beth @ Supertest calls herself a Customer Care Manager, but she doesn't know the meaning of care. Phil, who claims to be the Sales Manager, says this is the best he can offer me, after looking at my file. He states that the dining room set was already on sale--how is this relevant to the damaged goods on delivery? It's nice that they want their money upfront, and don't care about anything else. I still have a lot more furniture to purchase, but you can believe that I will NEVER give my business to Decorium. My sister just bought a home in Nobleton, and I will make sure that she doesn't make any purchases from Decorium as well. Their refund policy sucks...and you would think, if they can't deliver on their word, they would refund your money...but no...they have the nerve to dictate to you. I will be taking this further. It's not nice to take advantage of honest people who work hard for their money, and put their trust into a company....

Approximate cost of services:
$18,000.00
3 of 3 people found this review helpful.
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Company Response

Susan we are sorry to hear that you were so unhappy with your experience and the staff you have come into contact with. We are glad we got a resolution on this matter. Your table is being delivered this Saturday as arranged. It was great to see you back in the store looking for the extra items you were looking for. We appreciate your business thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Decorium

Decorium is one of Canada's leading home furnishings companies. Over 30 years in business and now 3rd generation. Come experience what this 100, 000 sq. ft showroom is all about! ! More Selection. More Choice. Destination Decorium!
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