Coit Carpet & Drapery Cleaners

Carpet & Rug Cleaning & Repairing
Burnaby BC V5G 3L1
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Carpet & Rug Cleaning & Repairing
Coit Carpet & Drapery Cleaners
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78%

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Reviews by rating (past 12 months)

Reviews for Coit Carpet & Drapery Cleaners

Average customer rating:
7.6 10 (65 reviews)

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Linda Gallagher in North Vancouver
Linda Gallagher in North Vancouver
1 review Burnaby, BC
8/10

carpet cleaning

Had a pet stain on white wool carpet..First try with Coit, the stain didn't come out. Called and talked to the stain tech, they picked up the carpet again and aggressively worked on it. It came out.We would use Coit again.

Approximate cost of services:
$250.00
1 of 2 people found this review helpful.
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Company Response

Linda, Thank you so much for taking the time to share your comments! I am happy to hear we were able to clean the rug to your satisfaction. Pet stains can be tricky, however it sounds like our specialist Mel was able to get it out. Thank you for your business...we look forward to working with you again! Warm Regards, Lesli (Customer Service Manager)

Marylou C.
Marylou C.
2 reviews North Vancouver, BC
0/10

Carpet cleaning

I have used Coit for Many 20 year roughly. The previous work included drapes, carpets etc. in house and was typically well done. In 2014 I had them take a large handmade cotton looped and braided carpet. The dog had peed on this carpet and we had cleaned it with home cleaners. I decided to do it with Coit professionally so as to preserve this special rug properly. In small print they said no guarantee to remove pet odour or stain. Spent the money kept it rolled up in the bag and stored. Upon opening it a year later, the dog utine was so strong and concentrated in the rug and plastic bag! I was not told I should remove it. I had another rug units place and ready to switch it out. I'll never use Coit again! They offered me a $50 coupon toward service! Sorry that was it guard teed they said. So if you want your rugs clean don't use Coit!!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

MaryLou, I'm sorry to hear that there is a persisting problem with the rug. I welcome you to contact me directly so that we may have the opportunity to fix this issue with you. Please contact me directly at 800-FOR-COIT, so that we can speak directly about your concerns.
Becki - Customer Service Manager
COIT Services

Mary from Richmond
Mary from Richmond
1 review Richmond, BC
1/10

Carpet cleaning

INCONSISTENT is the word to describe their performance. In 2014, two women came to clean our carpet which was in a terrible state, but they did a very good job and I only paid $165. But recently, a man came to clean our carpet and charged as $198 for carpet that wasn't bad compared to in 2014. And the job he's done wasn't good enough to those two women. I felt so ripped off by COIT, and I want to spread the wor around. Don't be fooled by their false advertisement.

Approximate cost of services:
$198.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Mary,
At COIT we guarantee our work 100% to your satisfaction, if ever you are unhappy with the work we have done - we will come back to make it right. We take our customer service very seriously, Please contact me at 604 296 2616 at your earliest convenience so that we may have an opportunity to fix this.
Thank you,
Becki -Customer Service Manager COIT

L. Jensen from Delta
L. Jensen from Delta
1 review Delta, BC
10/10

carpet cleaning

Very impressed with Coit. The technician "Guiver" arrived on time and he was very pleasant & professional. He used foam blocks under the furniture and was able to eliminate stains, including paint that I thought would be there forever. I had the Scotch Guard treatment applied.
Would certainly recommend Coit for carpet cleaning

Approximate cost of services:
$280.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you so much for your feedback! We love to hear from our Happy Customers!

Timothy J.
Timothy J.
5 reviews Langley, BC
9/10

furnace and duct cleaning

Gerry Tang came to our house to clean our ducts, service the furnace and gas fireplaces.

We found him very professional and pleasant.

He was very thorough as well as neat and tidy.

It made the whole experience very pleasant.

Approximate cost of services:
$850.00
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Jean-Louis from Vancouver
Jean-Louis from Vancouver
3 reviews Burnaby, BC
6/10

Carpet cleaning

Cost came to clean our carpets. We usually get this done in the winter to save on costs. They were not the cheapest, and not the most thorough, but provided an acceptable service. Technician did not move any furniture or put foam blocks underneath - I had to do that. Carpets were cleaned well, but service not the greatest.

Approximate cost of services:
$300.00
0 of 1 people found this review helpful.
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Company Response

Hi there! At COIT we always strive to exceed our customer's expectations, and it doesn't sound like that happened here. Unfortunately there isn't enough information listed here to contact you directly! We would love a chance to make this right!
Please contact Becki (Customer Service Manager) at 604 296 4000 to discuss!

susan curran from Coquitlam
susan curran from Coquitlam
1 review Coquitlam, BC
4/10

area rug cleaning

The man who came to pick up the carpet was late, made me help him roll and carry the 8x10 rug. When it was delivered back, again they were late and he was polite, but when he opened the rug, it didn't even look like it had been cleaned. I took a green machine over two spots and got back brown water. Hum!

Approximate cost of services:
$171.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to speak with me yesterday and giving us the opportunity to fix the area of concern. We have a satisfaction guarantee! Looking forward to making this right with you.
Becki (Customer Service Manager)

customer from North Vancouver
customer from North Vancouver
1 review Bowen Island, BC
0/10

carpet cleaning

Worse company ever, cant keep their schedules, ruined our family day. I am so frustrated with their poor service. The technician machine broke in middle of the work. He had to use his portable machine which used lots of electricity and blown the fuse electricity couple of times. AWFUL, AWFUL experience, will NEVER EVER use their service again.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

I'm so sorry to hear this! I hate to hear we ruined anyone's day, Can you please contact Becki at COIT to let us know who you are and what happened? We want to make this right!
( I would call you myself but we don't have any of your info here? )
Becki (Customer Service Manager)

Angela from West Vancouver
Angela from West Vancouver
2 reviews West Vancouver, BC
8/10

Carpet

Coit is great! They were friendly on the phone and came over the next day. They were professional and friendly. They cleaned the carpets in the bedrooms on all three floors which is a lot of work when there is play doh stuck in the carpets. The price was good and I was left satisfied.

Approximate cost of services:
$100.00
0 of 1 people found this review helpful.
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Edward L from Vancouver
Edward L from Vancouver
1 review Vancouver, BC
9/10

Carpet Cleaning

I was very impressed with the service I received from COIT. They were able to give me an estimate on the same day that I called. The salesperson was very friendly and knowledgeable.
Today COIT came to clean my carpets. The cleaning technicians were very punctual and polite. They were very careful when they moved the furniture around the room. They did a good job today- my carpet looks and smells clean again.

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Coit Carpet & Drapery Cleaners

Coit Services is proud to be the world's most experienced specialty cleaning company. We provide expert carpet, upholstery, drapery, blind, area rug, tile & grout, natural stone, wood floor and air duct cleaning. All of our services feature exclusive cleaning methods, specialty trained-certified technicians and our unique money-back guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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