Coit Carpet & Drapery Cleaners

I have used Coit for Many 20 year roughly. The previous work included drapes, carpets etc. in house and was typically well done. In 2014 I had them take a large handmade cotton looped and braided carpet. The dog had peed on this carpet and we had cleaned it with home cleaners. I decided to do it with Coit professionally so as to preserve this special rug properly. In small print they said no guarantee to remove pet odour or stain. Spent the money kept it rolled up in the bag and stored. Upon opening it a year later, the dog utine was so strong and concentrated in the rug and plastic bag! I was not told I should remove it. I had another rug units place and ready to switch it out. I'll never use Coit again! They offered me a $50 coupon toward service! Sorry that was it guard teed they said. So if you want your rugs clean don't use Coit!!