So, I'll give him one point for showing up on time/making himself available at the last minute... but that's absolutely where it ends. Last year, we were very excited to have bought our first home and spent a few days after closing making sure it was all fixed up before we moved in. I was disabled at the time and needed assistance to ensure our house was clean and comfortable. Clean & Shiny showed up and the man we met was RUDE! He barged into our house with his shoes on and refused to take them off - even when I asked!!! He told me he couldn't possibly work without shoes on and was so loud and defiant - just flat out refused to do it - huh??? Can you imagine!? A cleaner who trudges their dirty outdoor shoes through your house - even on your carpet upstairs in and around our bedrooms. I was so livid with his disrespectful behaviour, I would have asked him to leave right there, but unfortunately - I was disabled and we were desperate to have the house cleaned as we were moving in the next day and experienced a no-show from another cleaning company the day prior. We felt we had no other options... from there it went from bad to worse... the lady who was working with him cleaned our bathroom and when they left, we noticed that she didn't even touch the shower tiles...they were completely full of soap scum and not even touched! My husband ended up having to scrub this down himself... we were so disappointed not only with the rude service, but also with the poor quality of cleaning. Please do yourself a favour if you're reading this review and BEWARE! Good cleaners are hard to find, so don't take your chances here.
- Approximate cost of services:
- $260.00
- Company Response
Hello. Thank you for your feedback. We appreciate your time and value your business. Clean and Shiny offers a satisfaction guarantee, in other words, all you had to do was contact us and we would gladly re-clean the parts you were unhappy with.
We are a family-owned cleaning company, and take pride at treating every single customer with care and professionalism. It is unfortunate that your experience with us was unpleasant; we truly wish you contacted us at 416-623-7345 within that day or the following day to discuss the issue and solve it in a competent manner.
For future, your comments will be taken into consideration with necessary action.