Canak Windows Inc

Canak Windows replaced 5 of my windows in June of 2013. They selected the window manufacturer, Window City, and stated they were a quality window manufacturer. It is now 2015 and I have had 2 problems with the windows, and neither has been corrected.

Problem 1: Three of the windows are slider windows. When fall of 2013 came around I noticed quite a draft coming from the slider windows. The draft was strong enough that on a windy day it would blow out a burning match. I called Canak Windows and reported the problem. They said it was a defect in the window and not an installation problem, so they redirected my complaint to Window City. It took several phone calls before Window City responded. The technician that came out to fix the problem merely put a 1" x ¾” piece of weather stripping at the bottom of each slider side of the window. This had almost no effect in correcting the problem. The problem still exists.

Problem 2: When spring came around, I wanted to clean the outside of the windows. The 3 slider windows are the type that swing inward so you can clean the outside panes. There are 2 latches on each window that you have to unlock to allow them to swing inward. When attempting to unlock the latches, 1 latch broke. This spring when I came to clean the windows again, another latch broke. That’s 33% of the latches broke after just 2 years and only having operated them once or twice a year. I called Window City to report the problem. They said that since they had already come out once to do one repair, they would only provide me with the parts to repair the window, but I would have to do the repair myself, otherwise it would cost me! I pointed out that the repair they did was unsuccessful and that the windows are suppose to have a life time warranty! They didn’t care and said that was their policy. That's like GM saying that even though your car is still under warranty, we'll give you a new transmission, but you have to install it yourself. Now, how ridiculous is that! So even though the windows are only 2 years old, especially because of the drafts, I'm now in the process of looking for new windows to replace them. These windows are JUNK and the after sales service is just as bad!

Both Canak Windows and Window City deserve a failing grade. I would avoid both of them!

Improperly installed windows. Further damaged them in a botched repair job. Has not rectified the situation to date and stopped communication. Save yourself the aggravation and look elsewhere. Do not recommend.

I hired Canak for a bay window in my living room - it was to replace a large flat window about 10x8 feet in size. They did the work quickly and it looked fantastic. After about a month I noticed that I felt a draft coming from one side of it when it was closed - I called and they came back within 2 days to correct the issue. They didn't make me feel like a pain for calling them back for this, and they were friendly and professional the whole time.

I am extremely happy with Canak Windows. I’ve done my homework checking other companies and their prices before ordering from Canak in 2009. Thank you Mike and Alex, I could not be happier!

I love my new front door, what a difference from the builder’s grade door that we received with the house!  What a first-rate product with gracious service.

Not sure why others complained about service. I was thrilled.

Windows are super drafty and came with many broken parts. Mike and Alex dismissed any responsibility and said I have to follow up with Window city (manufacturer). My new windows are much worst than my 25 year old windows. Do not waste your money with them

In 2004 Canak replaced our windows and doors. There were problems right from the start, as window measurements were wrong and installation was bad. There were gaps and cracks which lead to air leaks and fungus build-up. It took many calls and pleadings, plus letters from the better business bureau before Canak made some repairs. 2 years later the problems returned as glued parts popped off and original problems returned. 4 years later and we are still waiting for repairs/solution. Even though the Manufacturer Window City will supply free material, Canak refuses to pay for the tecnician's labour - so the repairs are still not done. We paid Canak $13,500. Canak refuses to pay $400 to the technician to do the repair work that is needed now, even though there is a 25 year warranty in place. Canak does not care about customer satisfaction. Mike at Canak slams the phone down whenever I call, he is a rude little man. I've handled this matter politely in the past when dealing with Canak. Do yourself a favour and AVOID CANAK WINDOWS AND DOORS.