Words cannot express how upset I am with the service and quality of this company. I chose them because they used hometech windows and offered a lower quote than a competitor and the reviews on homestars looked decent.
I had a new bay window installed. I was advised to do a "re-build" rather than brick to brick. It is the ugliest window I have ever seen! The glue-job was incredibly sloppy and they did not use a brick mould trim and left me with an ugly plastic trim (see pictures). Now I know why they came out to be cheaper.
Also, the installers broke the corner of my brick window sill and told me that my window sills were crumbling and glued the piece back on with caulking glue. I believed the installer and got a mason to come in and replace the window sill and he confirmed that there was nothing wrong with my window sill and the installers were sloppy. I got the window sill replaced and Canadian Choice would not reimburse me for any of the costs and instead blamed me and told me I should have called them when it happened. I would have if the installer hadn't been untruthful to me.
I also suspect that the measurements for the window are not correct as the new window looks smaller than the old one.
I had been trying to converse with Alex D (the sales guy) for over 2 months about the issues and he has been unresponsive. He won't even respond to my texts or emails. Canadian Choice Windows does not offer proper advice, do not stand by their product and use untrained installers to take the measurements and perform the installation.
Next time I will ensure that I get references before I hire someone to do the work.
- Approximate cost of services:
- $1,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Kewdy,
Thank you for the insightful review, as we always strive for better customer satisfaction we review every negative review with at most scrutiny to try and help a customer and resolve a situation. Unfortunately, its been over 3 years so it is hard to get the facts 100% but we are surprised that you wrote this after you tried to purchase more windows from us recently but did not agree on the price with Alex D. We are not exactly sure why you changed all your stone ledges around the windows and also not sure why we have to pay for it. These had nothing to do with the installation of the windows and are a part of your home that we do not touch when installing new windows. We assure you that the windows you have installed are of the highest quality and are installed to all aspects of the building code. You do have a warranty on the windows and installation so if something does happen in the future please don't hesitate to give us a call.
***UPDATE: The customer has not made contact since review has been posted