Kewdy in Vaughan

I am so incredibly happy with the quick and professional installation of 2 hometech windows. I had called Crown for a quote to replace my kitchen and bedroom windows (brick to brick with vinyl brickmould) and Eric came over that same night. I was previously told that my kitchen window was too big for an awning (~59"x40"); however, Eric told me that they could do it and I could not be happier with the window. It is exactly what I wanted and I'm so glad I didn't go with the advice of the other window company, The quote to actual installation took around 2 weeks as they had to order the windows. I thought it would take longer because my job was so small but during the entire process I felt like I was being treated like a big client. Four guys came to do the installation and they finished the job in 2 hrs. I inspected the windows afterwards and they did a flawless job. It's been a couple of months and the windows are still gorgeous and have been performing well. I have some other windows in the house that will eventually need to be replaced and I will definitely be using Crown again and will recommend them to my friends and family.

Words cannot express how upset I am with the service and quality of this company. I chose them because they used hometech windows and offered a lower quote than a competitor and the reviews on homestars looked decent. I had a new bay window installed. I was advised to do a "re-build" rather than brick to brick. It is the ugliest window I have ever seen! The glue-job was incredibly sloppy and they did not use a brick mould trim and left me with an ugly plastic trim (see pictures). Now I know why they came out to be cheaper. Also, the installers broke the corner of my brick window sill and told me that my window sills were crumbling and glued the piece back on with caulking glue. I believed the installer and got a mason to come in and replace the window sill and he confirmed that there was nothing wrong with my window sill and the installers were sloppy. I got the window sill replaced and Canadian Choice would not reimburse me for any of the costs and instead blamed me and told me I should have called them when it happened. I would have if the installer hadn't been untruthful to me. I also suspect that the measurements for the window are not correct as the new window looks smaller than the old one. I had been trying to converse with Alex D (the sales guy) for over 2 months about the issues and he has been unresponsive. He won't even respond to my texts or emails. Canadian Choice Windows does not offer proper advice, do not stand by their product and use untrained installers to take the measurements and perform the installation. Next time I will ensure that I get references before I hire someone to do the work.