Cambridge Heating and Cooling

Formerly Cambridge Duct Cleaning & Heating Services
Heating & Air Conditioning
Toronto ON M1L 4A2
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Drew
Drew
1 review ,
3/10

A/C

We purchased a Napoleon 14 SEER A/C unit from Cambridge Heating and Cooling. After the technicians completed the job and left i went to investigate. I noticed that they installed a Goodman 13 SEER unit instead, also it was on brackets which we requested we wanted it on a slab instead of the brackets as we did not want anything screwed to the foundation of our brand new home. I immediately contacted our salesman who argued with me that we requested it to be on brackets even though he circled the Patio Slab on our contract, also he did not want to believe they installed a Goodman unit instead of the Napoleon that we ordered. After sending pictures to his manager he finally agreed that it was incorrect. We advised we would keep the unit that was installed and agreed to a refund amount for their error. This all took place on a Friday and they promised we would have our refund at the latest by Monday. Monday turned to Tuesday and Tuesday turned to Wednesday. It is now wednesday and our salesman is now not answering our calls or returning our messages. We referred our neighbour who was to be getting his AC (same unit) installed the same day as us however the company showed up and did not have enough materials to complete both jobs. We are not satisfied and would not recommend this company.

Approximate cost of services:
$2,200.00
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Company Response

We’re sorry to hear of your less than satisfactory experience with Cambridge Heating & Duct Cleaning and hope you will accept our sincerest apologies we will discuss with sales adviser & will also sort this out ASAP once you have time please call us at 416-750-4363 and ask for Mr. Oscar.

Previous versions of this review:

Drew
Drew
1 review ,
0/10

A/C

We purchased a Napoleon 14 SEER A/C unit from Cambridge Heating and Cooling. After the technicians completed the job and left i went to investigate. I noticed that they installed a Goodman 13 SEER unit instead, also it was on brackets which we requested we wanted it on a slab instead of the brackets as we did not want anything screwed to the foundation of our brand new home. I immediately contacted our salesman who argued with me that we requested it to be on brackets even though he circled the Patio Slab on our contract, also he did not want to believe they installed a Goodman unit instead of the Napoleon that we ordered. After sending pictures to his manager he finally agreed that it was incorrect. We advised we would keep the unit that was installed and agreed to a refund amount for their error. This all took place on a Friday and they promised we would have our refund at the latest by Monday. Monday turned to Tuesday and Tuesday turned to Wednesday. It is now wednesday and our salesman is now not answering our calls or returning our messages. We referred our neighbour who was to be getting his AC (same unit) installed the same day as us however the company showed up and did not have enough materials to complete both jobs. They have given them a deposit but have not heard back when their AC will be installed. We are completely dissatisfied and would not recommend this company to our worst enemy.

Approximate cost of services:
$2,200.00