Button's Heating Inc.

Such a great experience! -- On a Friday night, In the middle of a heat wave.... and just as we were returning home after months away, our air conditioner decided it was done! -- SALES MANAGER, NIGEL CHARLTON, on a Friday night, (when he would normally be done work), took down all our information and arranged everything for us !! -- New air conditioner, installment date, and a top notch professional crew !!

So impressed with the care and service from this group... Nigel and his team were prompt, informative, professional, and helpful beyond belief!!.. Our new air conditioning unit was installed within days, is working very well... and it looks fantastic !!!

I highly recommend Nigel Charlton and his team... They clearly take great care and pride in the work they do!!

Thank you to Nigel and all who helped us out at such a challenging time ... We will continue to share your names and appreciate the great experience !!

After an unexpected issue with my furnace late last week and a visit from Todd last Sunday (during Family Day weekend - I'm so sorry to have taken you away from your family), I decided to purchase a new two stage furnace and, at the same time, get rid of my rental water heater.

Yesterday, both were installed. As promised, the installation crew were thorough, knowledgeable, efficient and left my home/basement very clean. The drop cloths were a nice touch.

I had expected the job would take most of the day, but was very pleasantly surprised when it was finished early afternoon.

My initial observations are that the furnace is quieter than my old one and the temperature does seem to be more consistent throughout my
home. I'm thinking I might actually be able to set the thermostat a degree or two lower......

Overall, I am very satisfied.

We purchased our two-stage Trane Furnace from Button Heating 1-year ago. The furnace is working wonderfully and just had our yearly cleaning with Button.

Todd and Penny were very fast to address my questions and were prompt to follow-up. This company knows the furnace and A/C business like no other and if you're looking for competitive prices with the best possible customer service - look no further and select Button Heating.

Thanks again!
Ryan McLean

When we realized the furnace was not working, we called Button's heating and air conditioning. I had heard great things about the company and eventhough it was Sunday morning, a serviceman, who lives in our neighborhood, came over to check it out. He was very friendly and ended up fixing the problem quickly, which was wonderful! He had gone out to get some furnace filters and even brought us a tea and coffee since he was at Tim's!! Cannot say enough about how great of an
experience we had today with Button's Heating and
Air Conditioning! Would highly recommend to
anyone who would like honest, friendly and
efficient service! Always love to support local
businesses. Thank you!!

Recent kitchen renovation and we had to replace our gas stove. Todd provided Fast, Friendly and Reliable service. Very happy with the service provided. Will definitely use again and highly recommend.

Job was done promptly and the smart thermostat was explained to me once it was installed. This is the third job that I’ve hired Button’s to do (Hot Water Tank install

We were very pleased with every aspect of the work that was done by Button's Heating. They were very professional and polite. They arrived quickly and when they said they would and the repair was completed quickly.

We would highly recommend their services to family and friends and would use their services again ourselves.

The service technician failed to close a valve. This meant that every time the furnace turned on gas was blown into my house. I was out of the house for a few hours after the service call concluded and came home to the very strong smell of gas when I opened my front door. I called Button's and they could not advise on whether it was safe to stay inside the house or not. I ran through the house and opened all the windows and then decided to wait outside for the service technician. He arrived within the hour and confirmed it was their fault. When I called Button's to complain, the manager I spoke to argued with me that the house "was not full of gas". WRONG thing to say. I decided then and there to end my service contract with Button's.

Our furnace broke and they responded on a Saturday evening within seconda of contacting them on their website. Within 30 minutes Todd was on our house presenting us with our options. He also provided us with three electric heaters to keep our house warm until we could get it replaced. The crew arrived promptly at the appointmentioned time and we had heat in three hours. The old furnace was picked up within an hour. Friendly, prompt service.

In late summer, my old air conditioner stopped working properly (coils were freezing over, turns out the existing unit was really low on refrigerant). First call was to Button's due to some wonderful customer service from a previous interaction years ago. Brandon came out, had a look, and talked me through a number of options - really appreciated his clarity and patience in walking me through it all. Landed on installing a new unit. Didn't feel pressured at all into this decision. Price was very fair. On installation day, Mike and Garrett came out and did their thing - they worked quickly and quietly. Once finished, they walked me through the new unit and shared some maintenance tip, etc. Job site was cleaned up perfectly - you'd never know that they'd been there. New unit has been working great, and I've had zero concerns or issues.
Overall, a terrific experience. Would recommend to all - it's a no-brainer.