Brandsmart Furniture Warehouse

BrandsMart sold me a couch, took a deposit but now they refuse to deliver the couch and they will not return my deposit.

Buyer beware...BrandsMart is unscrupulous.

I purchased a couch in July of 2006 and was promised a 4 month delivery time. It's been over 5 months now and every time I call, the situation is the same, the couch is still clearing customs (for the last 4 weeks?!?!?!). Now Jordan is telling me that I won't have my couch until mid January. A friend also purchased a Natuzzi and received it in 2 months. I will never buy from Brandsmart again.

I purchased a couch and chair in June of 2006, with an $800.00 deposit, promise of delivery in 4 months. It is December 13th and I am still waiting for delivery. Today I was told by Jordan that Brandsmart didn't have enough money to pay for the container (from Italy) to be released, (that has my furniture in it). Call him back next Tuesday, they might have their financing ready by then. Brandsmart is refusing to refund my deposit. I would never purchase from this company again.

Postscript:
Lets be thankful for Home Stars.ca or more consumers would not know where to spend their hard earned money. Anyone interest in contacting me to discuss the Brandsmart situation please e-mail me. Together perhaps we can find a solution to our issue.

I found the staff at Brandsmart very professional to deal with and their prices were very fair. Service overall was excellent. Everything was as they promised and on time (even early).

Brandsmart carries a wide variety of stylish furniture, and I found the service to be fantastic.

Their prices are fantastic and it's the same furniture you can purchase at higher end places like Upcountry, Sears & King St stores etc, but be warned about their delivery times and attitude after you purchase it. We're disappointed with their service everytime, but keep going back because their prices are the best around. We're still waiting for the couch we ordered 5 months ago (should only be 4 months).

We have purchased furniture from Brandsmart on two separate occasions, and were very impressed both times.

Great Canadian made custom furniture at reasonable prices. Tons of fabrics to choose from. The service was great.