Brandsmart Furniture Warehouse

I recently bought a suite of bedroom furniture from "New Brandsmart" on Kennedy Road in Scarborough. The company used to be called "Brandsmart" but they went out of business and there are now new owners. I had read poor reviews about the store but the new owners assured me that all of the reviews I read were about the old owners and that they were working hard to re-establish the business.

Unfortunately I believed them and bought an 8 piece bedroom set. When I bought it they said that I need to pay a $500 deliver and the rest would be cash on delivery. He went on to clarify that I give the balance to the driver. 6 weeks later they called to arrange the delivery (so far so good) but then they explained that I need to come into the store and pay the rest of the balance ahead of time. I refused and the owner insisted. Finally after going into the store and debating with the owner for about 45 minutes we agreed that I would give a bank draft to the drivers. On the day of delivery the drivers showed up 5 hours late, were missing the box spring and dropped the dresser right in front of me causing one of the corners to get crusehd. After some debate I gave them the bank draft and they promised that they would and would deliver the box spring the next day and that I would get a new dresser. When I called the next day to confirm that they were delivering the box, the owner said no, told me that they would not replace the dresser and hung up on me. My brother is a carpenter so he can repair the dresser but I'm going into the store tonight to pick up the box myself so the saga continues.

I have shortened this story quite a bit to keep it simple but I want to emphasize that I have never ever dealt with a company as unprofessional as this. They are completely unreliable, unprofessional and incredibly rude.

The owner also owns the store next door called "R.S.A. Furniture House". Obviously I would recommend staying away from that place too.