Had $5K worth of solid hardwood delivered. Arrived in two different batches (2009 & 2011) with different tongue and grooves that did not fit together. Tried to return the 2009 boxes. They would NOT take them and the woman did not want to listen and made a "shoo" gesture at me. I calmly said I was unhappy and would like to speak to the manager. The woman said she didn't care and said to the next customer in line that she would help him next as soon as I "hurried up". Was forced to buy extra boxes of 2011 batch at a higher price! They wouldn't even honour the original sale price at which I bought the rest. I said that this was extremely unfair. The woman scoffed at me and threw the order paper down and said "do you want it or not?". Their mistake cost me $600 extra dollars and I was treated like crap.
- Approximate cost of services:
- $5,000.00
- Company Response
Our customer service manager been in continued contact with Jessica, trying to address her concerns. She provided some of the back-up paperwork to him, but it is apparently incomplete. Regrettably, he is currently away from the office due to the sudden passing of his mother. Despite the fact that we are all working diligently towards a resolution (which should be arrived at as soon as our customer service manager returns to the office), Jessica has unfortunately elected to post this negative review. It would have been nice if Jessica would have reciprocated our good faith by holding off posting until the matter was completed. We will update this response as soon as we can.