Reviews

10/10

We met with Cy who was extremely knowledgeable and gave us a very competitive price on our new top-of-the-line Lennox furnace, AC and digital thermostat. Installation was punctual, done quickly, with no mess. They even worked around our landscaping schedule to install the AC at the most convenient time. Client communication from both Cy and install crew was perfect. Cy also handled all paperwork for Ontario Power Authority rebates and incentives.

Approximate cost of services:
$6,000.00
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Company Response

Hi Jessica and Craig, appreciate your time to post this review. Enjoy the new system and being a tech savvy, that iComfort becomes your new toy. take care !

0/10

Had $5K worth of solid hardwood delivered. Arrived in two different batches (2009 & 2011) with different tongue and grooves that did not fit together. Tried to return the 2009 boxes. They would NOT take them and the woman did not want to listen and made a "shoo" gesture at me. I calmly said I was unhappy and would like to speak to the manager. The woman said she didn't care and said to the next customer in line that she would help him next as soon as I "hurried up". Was forced to buy extra boxes of 2011 batch at a higher price! They wouldn't even honour the original sale price at which I bought the rest. I said that this was extremely unfair. The woman scoffed at me and threw the order paper down and said "do you want it or not?". Their mistake cost me $600 extra dollars and I was treated like crap.

Approximate cost of services:
$5,000.00
7 of 7 people found this review helpful.
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Company Response

Our customer service manager been in continued contact with Jessica, trying to address her concerns. She provided some of the back-up paperwork to him, but it is apparently incomplete. Regrettably, he is currently away from the office due to the sudden passing of his mother. Despite the fact that we are all working diligently towards a resolution (which should be arrived at as soon as our customer service manager returns to the office), Jessica has unfortunately elected to post this negative review. It would have been nice if Jessica would have reciprocated our good faith by holding off posting until the matter was completed. We will update this response as soon as we can.