Absolutely the worse customer service ever at the Scarborough/Kennedy location. If it were possible to score minus zero, it is what I would have given.
I challenged the final invoice for balance due. They claim there was an cost increase. Initially when I placed the order in person I was advised there could be a possible increase or decrease in the cost.
I went in person a second time to discuss my order and was advised there was an increase. No surprise there. I of course was not pleased but with reservations, I did pay the increase.
The sales rep. Tatiana was most helpful, displayed patience, kind and above all professional. She advised me how I could cut my cost down by not adding the valance. The extra cost for the valance was not explained in the original order. By opting out, it helped cut the cost.
Earlier this week I received an invoice requesting final payment as my order was ready for installation.
I called BTG today wanting an explanation why a second increase when I had already paid for the increase. After being out on hold a few times,
the rep agreed to give me a $20.00 coupon? I asked why only $20.00 when the increase was $40.89.
The agent was seeking advice from one of her co-workers who then came on the line. By this time I was totally frustrated. After spending several minutes on this call, I did not wish to continue this conversation.
In the end, I was "honored" $40.00 discount however this did not compensate for the poor customer relations. One should not have to "beg" for a price adjustment. It should have been given with a sincere apology instead of making you feel they've done you a favour.
I would not recommend this company.
- Approximate cost of services:
- $59,200.00