Lastman's Bad Boy Superstore

Beware all junk will tell you its made in Canada but its all from China. 5800 down the drain repair man was ahaocked with the lack of quality.
DON'T SHOP AT BAD BOY. Leader in crap quality furniture!

Well after coming on here and reading the reviews, I'm horrified. I haven't received my couches and won't be receiving my couches, as promised today. There is a "delay" from the manufacturer. I think this is extremely unprofessional. How can you sell furniture and not even know when it will be delivered to your customers? I had to call BAD BOY and ask where my furniture was and got the "oh, I was just going to call you line". What a waste of time, I will not purchase here again. It shouldn't take 2 weeks to deliver couches to a customer. We have no couches to sit on, and are not expected to do so for another week, which brings us to 3 weeks time. Wouldn't you think that when you sell couches, that as a BUSINESS you would ensure the PRODUCT is actually AVAILABLE to DELIVER. RIDICULOS. Don't waste your time buying here unless you are prepared to wait for weeks..months..who knows maybe YEARS. Who's better than Bad Boy? EVVVVVVVVVVERRRRRRRRRBODDDDDDDDDDDDDYY.

Extremely disappointed in the service from Bad Boy (Mississauga Dundas). I didn't like the car salesmen like tactic of constantly going to the back office to get things approved by a manager. It's sleazy and unnecessary.

We ended up buying anyways and were told the washer was out of stock until July 1st (which was a week and a half away so not a big deal). On July 2nd I decided to call the store to see when we would be getting our delivery and they said two more weeks (getting annoyed but I can understand a delay issue).

At the two more week mark I called again, and turns out the washer is not going to be in until August 15th!! Almost 2 months since our purchase!!!

The best they would offer is free delivery and didn't seem to care about the fact that we had been completely misled. When we asked about a full refund they would only give store credit! Why on earth would I ever shop there again??

Bad Boy may have a decent price but their commitment to their customers and personal honesty & dignity is right in the dirt.

Adam

Tried submitting this thru Bad Boy's website on June 22nd. After that , tried emailing a contact i found mail@nooobody.com

This was the letter since nobody responded (today is June 28th), maybe someone from Bad Boy will respond:

I’m writing to you today as a very disappointed customer of your Mississauga store (1480 Dundas St. E). I purchased a sofa on May 14th and was going to pick it up myself from the warehouse. The sales associate instructed us to simply go to the warehouse on a specified pick up date and our sofa would be ready. I went to the warehouse on June 9th, the specified date, but was advised my purchase was not yet available and also learned there was a flaw in the ordering process – the sales associate at the store was not supposed to promise us a pick-up date when we purchased but was to verify availability with the warehouse first. Nevertheless, I went home empty handed, despite a near one-month lead time between purchase and pick-up dates.

Both my girlfriend and I called the store multiple times to try to find some sort of resolution for our bad experience. Speaking with someone at the store the first time, the lady told me I would have to either pick free delivery or some kind of financial compensation for my troubles, but not both. She would have to verify with the Store Manager first and call me back. It has been two weeks, and of course no one has called back. After receiving an automated message yesterday (June 21st) advising of delivery for Saturday, June 23rd, I called the store back this morning for the Store Manager. He did not seem to know about the situation when I spoke with him. Evidently, the lady from the first phonecall, who was to speak to the Manager on my behalf, either did not deliver the message or the Manager was pleading ignorance to our concerns. The Manager said he was only able to give us free delivery and re-iterated many times on the same call he was losing money on the sale already and would not be able to provide any sort of compensation, other than the delivery. It is good news the store is providing free delivery but ultimately, it does not make me any better off as they are simply fixing their own mistake. In fact, I am worse off now having to re-arrange my schedule (with only 2 days notice) to sit at home to wait for tomorrow’s delivery. Furthermore, there was no mention from the Store Manager that our salesperson has been coached on the correct warehouse pick-up process. It is not in my place to advise you ways on running your business but for the sake of future potential customers, this is something that cannot be overlooked.

I am aware that the dollar amount of my purchase is not substantial but as an excited first-time homeowner, my experience at your store has made the last few weeks quite frustrating. Once we were promised a pick-up date of June 9th, we had rented a truck and scheduled all our pick-ups appointments for the same day, not to mention we had scheduled to have our family over for Father’s Day last weekend thinking we would have a couch to entertain.

Perusing your website, the only “customer service” related content I found was relating to warranties, so I am not sure whether or not non-warranty related good customer service is important to your company. I would have assumed so, growing up watching your commercials on television, which created that special bond with Canadian households, and believing that there was “nobody better than Bad Boy”. However, now that I am furnishing my own home, that trust has been lost and in my opinion right now “anyone is better than Bad Boy”.

This back-and-forth between time of purchase of my new sofa and (near) delivery has been more complicated, time-consuming, and frustrating than it needs to be, so I just needed to bring this to your attention.

Thank you,
Ryan

I purchased a new gas range from Bad Boy on Dundas St Mississauga in 2006 but before it got delivered I was told the one I had bought was not available and would instead be getting last years model.

At the time I knew it was a classic "bait and switch" sales con but I needed the oven for my new home so I accepted it.

Since then I have had 2 motherboards and 4 latches to replace on this horrible product. But Bad boy has lost the records of all these service repairs and can't transfer them to Whirlpool so they have a record of them.

I am currently waiting for another new latch but I am no longer under warranty so I have to pay for all these repairs $1,700 and growing!

Bottom line is don't deal with Bad Boy they are unprofessional.

Hands down worst service I have ever experienced. We purchased a couch, love seat and dining room set. The delivery was made on time however after the truck left we discovered the wrong chairs were brought with the dining room table. Phoned and found out it would be 2 to 4 weeks for our chairs. The chairs had to be put together, about 2 hours work by hand. We didn't have to do that but since we had already gotten rid of our old set we would have nothing to sit on for 2-4 weeks til the correct chairs arrived. So 3 weeks later the correct chairs arrived and they had to be put together. In the meantime while flipping the cushions on the couch to vacuum underneath we discovered all 5 cushions were splitting straight down the middle. Customer service rep came out to have a look two weeks after we called. He said it was manufacturer defect. A week later customer service called to say they would pick up the couch and love seat to fix the cushions. The delivery guys came saw it was just the cushions and took only the cushions so at least we would have something to sit on in the family room. A week and a half later we get a call that the truck will be bringing back our cushions. Truck comes--no cushions but the fellas have a work order to pick up couch and love seat. Call customer service and the store nobody know what is going on and I still have no cushions on my couch. We purchased on boxing day, it is now March 15 and the transaction is still not complete. Just a good reminder that the price is probably too good to be true. Don't be lured in, this company stinks and I will never ever purchase from them again.

We purchased a bedroom set from bad boy. It arrived on time as promised, but we were told in store there was no assembly required. When the bed came, we had to put it together ourselves. when we questioned the delivery man, he said there was a charge to put it together that we had to prearrange with the store. after putting the entire bed together, there was one wooden piece that was warped. when we called bad boy, they wanted us to bring the whole bed back, rather than just the piece. It was resolved in the end, but there was a lot of running around and different stories before we got the part.

The warranty service was performed within a day of placing the call after requesting rush service, the technician arrived a scheduled time and accessed the problem. Repairs were done in a timely manner. None rush service time frame was unacceptable but they worked with us to meet out needs.

I ordered dining set at Bad boy Dundas store. the hutch was broken very badly. Called customer service, she said will call back when it's ready. It has been about 2 months. Nobody called back. So I called again, still not ready yet. and no fund.