I recently purchased a few peice soft furniture from Badboy. Initially we were treated well and got what we thought was a good deal. The salesperson was very good and a great help. After this is when our troubles started. We opted for their best warranty package and thought we are well covered from any problems. Our delivery came and the sofa we bought was the wrong colour. We called the store and they were very apologetic and their customer service person handled it very well. Our troubles then started because we went through 3 more deliveries that we're all wrong. They delivered the same wrong colour every time. We, to handle deliveries booked time off work where we lost money. We finally had to go in and pick a different sofa and the compensation was nothing. We got the pitch that the sofa was " employee priced " and got nothing else. We lost money taking time off work, we got a sofa that as not what we wanted and had to settle for something totally different and received nothing for all the trouble. This is not good business. Shame on Mel a guy I voted for!
The moral of this review is go somewhere else.
- Approximate cost of services:
- $2,000.00
- Company Response
We are truly sorry for any inconvenience this has caused you and your family. We followed up with our Warehouse Manager regarding your concerns. On February 3, 2016, you received a delivery of a sofa in the colour of demi-coffee. During the time of delivery you felt that it was the wrong colour (black), so we took it back. Our Warehouse Manager examined the packaging thoroughly, confirmed with the manufacturer and the store that the colour was truly demi-coffee. We attempted another re-delivery on March 1 and again it was refused - in your opinion it was more black than demi-coffee. To demonstrate that we truly do appreciate you as a customer, we offered you a re-selection for another product. Please note that when it comes to colour, lighting makes all the difference. Our showrooms are professionally lite so the hues will come out truer than in a home setting. That is why the demi-coffee colour you saw at the store looked different than in person at your home. Again we do apologize for this and we will continue to work with you to get the right hue for your home. For future reference, please refer to your new bill # 201144. This invoice number reflects the new reselection. Thank you.