We had an excellent experience with Avery Moving & Storage. I was a little bit concerned at first. After booking our move I was told I would get a confirmation call a week before the move. The call never came and we had that 'here we go...' feeling. However, I phoned and confirmed the move and all was well. The movers showed up on time (one mover showed up early and gave us a hand with some last minute packing - what a nice guy). They were efficient, friendly, eager to please, respectful and thoughtful. They treated our stuff well, moved even our largest items with absolutely no problem, and they were FAST. They had to move our entire house as well as emptying a storage locker and bringing its contents to our new home. We had absolutely no complaints. We ran into one issue which was that, after disassembling our daughter's IKEA bed, they put the hardware for it in a cup and we were unable to find it. Our move was on the Saturday of Labour Day weekend so when we tried to put her bed together on Sunday night we realized we couldn't. I attempted to call Steve, the owner, on Monday but the phone was off and voicemail was full. I sent an email about it and did not get a reply...until Thursday of that week when he showed up in person with the hardware (it had accidentally been put into a tool box, I believe). An inconvenience, yes, but I was extremely impressed when the owner showed up in person to deliver the item. And that incident certainly did not detract from the exceptional customer service we received from this company throughout the move...just feel like I should share all the details to give a full review! We don't plan on moving again for a long, long, long, loooong time, but we will highly recommend Avery Moving to friends and family when they move.
- Approximate cost of services:
- $900.00