My central AC unit outside broke down on the weekend (August 2019) and I have two young children, so I really just wanted someone to come quickly and fix the issue so I ended up calling AtlasCare to diagnose the problem. After trying a few things, the technician told me that my "low pressure switch is stuck open" and would be a costly repair. He also said given my unit is 14 years old, it would be better to buy a new AC instead of a costly repair.
After he left, something didn't feel right, and I decided to get a second opinion (especially if I had to spend thousands of dollars on an AC) and I called another company because they were highly rated on Homestars. Their technician came and diagnosed that an earwig got caught underneath the contactor which did not allow power to continue onto the unit (see picture). Not only that, he said my AC unit does NOT HAVE A LOW PRESSURE SWITCH!
AtlasCare severely misdiagnosed my issue and tried to sell me a new AC AND FURNACE! On a false diagnosis of "low pressure switch stuck open." Unbeleiveable.
The other company saved me and my family thousands of dollars by repairing my AC and not having to replace it entirely. I'm sure AtlasCare has better technicians. But these upsell, pushy tactics need to stop.
- Approximate cost of services:
- $247.00
- Company Response
Hi Esau. Thank you for providing this feedback to us. I have our Service Manager investigating this and either Nimo or I will get back to you within 24 hours latest. We take feedback like this very serious as this is not how AtlasCare conducts business. We've been around 87 years which says a lot. Thank you again for letting us know.
Hi Esau. I have investigated the situation and although it rarely happens, our technician did make a mistake. We are very sorry for the inconvenience. AtlasCare guarantees our work and we will gladly refund the diagnostic fee you paid for us to come out initially. We are a company that insists on providing our staff with continuous training. We have spoken with the service technician who came to your home and reviewed the misdiagnosis and what he should have looked for. We have also taken the next step to train the entire team to ensure the process is clear and this won't happen again. I will have someone contact you on Monday to process your refund. As I said above, we've been in business 87 years with great reviews on many different websites, but we're human and make mistakes, rarely, but do happen from time to time. I know it's a lot to ask, however if you would consider giving us another try in the future, we would appreciate it. Thank you again for providing your feedback.