Reviews

10/10

Needed a home inspection same day as I was trying to close on a home purchase. Kevin was quick to answer the call and make it out to the home the very same day. He was thorough and walked me through the process. He explained what he was doing and why he was doing it and it helped me become a more educated homeowner. If you want honesty, integrity and expertise, Kevin is the obvious choice.

Approximate cost of services:
$450.00
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Company Response

Pleasure Working With You Esau,

Glad To Hear Of Your Recent Experience With "Wallbank Home Inspections".

Thank You For Your Detailed Review, This Goes Along Way To Help Potential Customers With There "Home Inspection" Search.

Keep In Touch, Talk To You Soon.

Wallbank Home Inspections
Kevin Wallbank
416.930.5139
www.wallbankinspections.com
kevin@wallbankinspections.com
http://wallbank.homestars.com

1/10

My central AC unit outside broke down on the weekend (August 2019) and I have two young children, so I really just wanted someone to come quickly and fix the issue so I ended up calling AtlasCare to diagnose the problem. After trying a few things, the technician told me that my "low pressure switch is stuck open" and would be a costly repair. He also said given my unit is 14 years old, it would be better to buy a new AC instead of a costly repair. After he left, something didn't feel right, and I decided to get a second opinion (especially if I had to spend thousands of dollars on an AC) and I called another company because they were highly rated on Homestars. Their technician came and diagnosed that an earwig got caught underneath the contactor which did not allow power to continue onto the unit (see picture). Not only that, he said my AC unit does NOT HAVE A LOW PRESSURE SWITCH! AtlasCare severely misdiagnosed my issue and tried to sell me a new AC AND FURNACE! On a false diagnosis of "low pressure switch stuck open." Unbeleiveable. The other company saved me and my family thousands of dollars by repairing my AC and not having to replace it entirely. I'm sure AtlasCare has better technicians. But these upsell, pushy tactics need to stop.

Approximate cost of services:
$247.00
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Company Response

Hi Esau. Thank you for providing this feedback to us. I have our Service Manager investigating this and either Nimo or I will get back to you within 24 hours latest. We take feedback like this very serious as this is not how AtlasCare conducts business. We've been around 87 years which says a lot. Thank you again for letting us know.

Hi Esau. I have investigated the situation and although it rarely happens, our technician did make a mistake. We are very sorry for the inconvenience. AtlasCare guarantees our work and we will gladly refund the diagnostic fee you paid for us to come out initially. We are a company that insists on providing our staff with continuous training. We have spoken with the service technician who came to your home and reviewed the misdiagnosis and what he should have looked for. We have also taken the next step to train the entire team to ensure the process is clear and this won't happen again. I will have someone contact you on Monday to process your refund. As I said above, we've been in business 87 years with great reviews on many different websites, but we're human and make mistakes, rarely, but do happen from time to time. I know it's a lot to ask, however if you would consider giving us another try in the future, we would appreciate it. Thank you again for providing your feedback.

10/10

The short review: There is no better heating and cooling company out there than Coretemp. They came in got the problem diagnosed and fixed quickly. They also took the time to inform and educate me what exactly happened and why my AC unit wasn't working, so that in the future I can be a more informed and knowledgeable homeowner. They do the job right the first time and never pressure you to forego a repair and sell you a furnace and AC instead. I will ALWAYS call Richard and his team at Coretemp for all my HVAC concerns. Truly a gem of a person and company! Long Review: My central AC unit outside broke down on the weekend (August 2019) and I have two young children, so I really just wanted someone to come quickly and fix the issue so I ended up calling AtlasCare to diagnose the problem. The technician told me that my "low pressure switch is stuck open" and would be a costly repair. He also said given my unit is 14 years old, it would be better to buy a new AC instead of a costly repair. After he left, something didn't feel right, and I decided to get a second opinion (especially if I had to spend thousands of dollars on an AC) and I called Coretemp because they were highly rated on Homestars. Richard and his team came and diagnosed that an earwig got caught underneath the contactor which did not allow power to continue onto the unit (see picture). Not only that, he said my AC unit does NOT HAVE A LOW PRESSURE SWITCH! He diagnosed and fixed my AC in 10 mins! Coretemp saved me and my family thousands of dollars by repairing my AC and not having to replace it entirely. You want an honest, reliable and knowledgeable HVAC company? Coretemp is your answer. Seriously.

Approximate cost of services:
$240.00
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Company Response

Thank you for your review Esau! We are happy we were able to resolve your service issue and help save your family an unnecessary large expense! We look forward to working with you again in future.