If you want fast efficient emergency service for a Trane furnace - AtlasCare is NOT the company for you. Unless you are happy to wait 96+ hours for a fix - when you have no heat and it's -12 C, go find someone else.
They started off great - Ryan was at my house 1 hour after I called. Seemed like he knew his stuff, and I signed up for maintenance package 'cause it seemed to be designed to save money.....don't do this until they have fixed your problem, and can judge the service!
So my furnace needed a new blower motor and mounting bracket, and apparently a Trane furnace needs a special bracket. But 4 days later, still no contact from Atlas on the status, I have to call them 3 times on a Tuesday morning, and no one knows status, nor bothers to call me back, and it's -12 C outside and I have no heat. Pretty unusual for it to take 4 days to order in a part for a common problem...apparently these guys needed to order from the States. While waiting for anyone from Atlas to call me back, I contacted another company in Oakville - who deals with Trane - they could have done something same day....
I guess you really know you've selected the wrong company when the guy who finally comes to install the motor needs to borrow your personal socket set.....'cause he doesn't have all the tools he needs....
- Approximate cost of services:
- $600.00
- Company Response
Hello Eric,
Thank you for your review. It has affected a lot of people in our office. As AtlasCare team members, our customer service people and our mechanics take great pride in what they do. Our mission is to treat our customers like family. We take all feedback, good and bad very seriously. We have already begun an internal investigation. Please feel free to contact me so we can discuss this matter at your convenience.
Thank you,
Phil Hanna, Vice President Operation, (905) 829-1296 x8736
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