If you want fast efficient emergency service for a Trane furnace - AtlasCare is NOT the company for you. Unless you are happy to wait 96+ hours for a fix - when you have no heat and it's -12 C, go find someone else.
They started off great - Ryan was at my house 1 hour after I called. Seemed like he knew his stuff, and I signed up for maintenance package 'cause it seemed to be designed to save money.....don't do this until they have fixed your problem, and can judge the service!
So my furnace needed a new blower motor and mounting bracket, and apparently a Trane furnace needs a special bracket. But 4 days later, still no contact from Atlas on the status, I have to call them 3 times on a Tuesday morning, and no one knows status, nor bothers to call me back, and it's -12 C outside and I have no heat. Pretty unusual for it to take 4 days to order in a part for a common problem...apparently these guys needed to order from the States. While waiting for anyone from Atlas to call me back, I contacted another company in Oakville - who deals with Trane - they could have done something same day....
I guess you really know you've selected the wrong company when the guy who finally comes to install the motor needs to borrow your personal socket set.....'cause he doesn't have all the tools he needs....