Arrow Furniture

Furniture
Toronto ON M9M 2L4
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94%(42 reviews)
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HomeStars
Furniture
Arrow Furniture
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86%

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Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (586 reviews)

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lucy in Toronto
lucy in Toronto
1 review Markham, ON
8/10

Wonderful customer service and assistance

Visted the Brampton location, we had an extremely excellent experience. The sales associate Dolly was very pleasant and professional. She spent a lot of time with us and patiently answered all our queries. Felt no pressure to buy or did not find her interest reduce even though I had started the conversation by saying I was only looking around , yet she took the time to help me look at different options.

I know I will definitely recommend the store and Dolly to all my friends and relatives who are looking to buy furniture.

Thank you Dolly for your assistance and I will surely visit again to do business with you.

Approximate cost of services:
$2,000.00
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Company Response

Thanks Lucy! We are thrilled to hear that Dolly was able to be of such help and make your experience at Arrow such a pleasant one. Thank you so much again for your business, your recommendation and we look forward to seeing you again soon! Jason M. - Sales Manager

linapagliaro
linapagliaro
1 review Vaughan, ON
10/10

Kitchen Table

I had a bit of a problem with the table but the Manager of the Mississauga location sorry if I spelled is name wrong Hakim was very professional and took care of the problem the salesman Edwardo was very professional and friendly also I want to comment of the delivery guy I believe in name is Darcy funny guys did The work in no time .

Thank you Again
Lina Pagliaro

Approximate cost of services:
$525.00
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Company Response

Thanks Lina! We are so happy that Hakim (yes, you spelled it right), Ed and the rest of the Arrow team were able to be of such help! Right from the beginning of your purchase until the very end while taking care of your service issue. Thank you so much again for your business and we look forward to seeing you again soon! Michael M. - Sales Manager

adeebafsar
adeebafsar
1 review Milton, ON
10/10

Bedroom furniture

The staff was very kind and helpful especially the the store manager (hakeem) who had helped me out regarding a bed that i had bought but did not fit through in my house. Overall all experience was amazing huge thanks to hakeem.

Approximate cost of services:
$1,600.00
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Company Response

Thank you! We are very happy that Hakim was able to be of such help! We realize that furniture buying can be difficult at times and we are thrilled that your shopping experience at Arrow was such a pleasant one. Sri T - Sales Manager

amreen.kaur
amreen.kaur
1 review Brampton, ON
10/10

Table and side table for living room

My father and I went to buy furniture for our living room. We were so nicely guided by Gurpreet to make a purchase according to our requirements. She provided us with exceptional customer service and answered all our concerns with a smile. Thankyou so much Gurpreet.
We are happy with our purchase and will definitely recommend Arrow for budget friendly furniture deals.

Approximate cost of services:
$600.00
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Company Response

Thanks Amreen! We are so happy that Gurpeet was able to be of such help and make your shopping experience at Arrow such a pleasant one. We are so glad that you are enjoying your new furniture! Thank you so much again for your business and your recommendation. Jason M. - Sales Manager

Malik in North York
Malik in North York
1 review Toronto, ON
10/10

Excellent Customer Service and products

I alongwith my family visited Arrow's Scarborough show room. Our sales rep was Richard. He is such a nice guy who explains everything in detail. He talks with you like a family member. We bought a bed room set for our son. We again visited to see the recliner sofa set for our living room and there we met Jason who is a regional sales manager. He is also very nice man, he explained in detail about different sofa sets that we shortlisted. With his explanation, it was very easy to compare several products available at the show room. We asked so many questions and responded all of them professionally. Finally we bought the recliner set as well. Both Richard and Jason are extremely outstanding persons. Our furniture has yet not arrived but I am sure the overall service which is so far very good will remain the same.

Approximate cost of services:
$4,700.00
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Company Response

Thanks Malik! We are so happy that Richard and Jason were able to be of such help! Asking lots of questions before your purchase is always an important part of the process and we're glad they were able to assist. Thank you so much again for your business and enjoy your new furniture! Michael M. - Sales Manager

Giselle in Fredericton
Giselle in Fredericton
1 review , NB
10/10

Beautiful products and incredible service

I found Arrow Furniture to have quite a large selection and enjoyed its unique furniture. A very lovely staff member, Sonal, assisted me and gave me amazing deals. As I downsized, I appreciated her knowledge, she stood by her products and helped me with my needs in a professional and pleasant manner. She couldn’t have been more patient and understanding and provided me with some useful suggestions, which I appreciated very much. The delivery men were nice and very considerate of the layout in keeping the work area tidy when setting up all the furniture. I highly recommend Arrow Furniture and its staff!!

Approximate cost of services:
$1,700.00
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Company Response

Thanks Giselle! We are thrilled to hear that Sonal at our Mississauga location and the rest of the Arrow team were able to be of such help and you were able to enjoy your shopping experience at Arrow! Thank you again for your business and your recommendation! Michael M. - Sales Manager

Raj in Toronto
Raj in Toronto
1 review Brampton, ON
10/10

Sofa set

We had an amazing experience buying a new sofa set at Arrow Faniture. They carry all end quality furniture and store Manager Christine provide an excellent customer service. Treated us like a family and not a customer. Gave us a great deal. The delivery made on committed date and time. Highly recommend it. Best furniture store ever in town

Approximate cost of services:
$3,648.00
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Company Response

Thanks Raj! We are so happy that Christine and the rest of the Arrow team were able to be of such help and make you feel right at home. Thank you so much again for your business and your recommendation! Enjoy your new furniture! Michael M. - Sales Manager

Shawn
Shawn
1 review Brampton, ON
10/10

Furniture

I bought a bedroom set from Arrow Furniture and am very happy with the purchase. I am especially pleased with the service received from Dolly who helped us pick out the best furniture for our needs and budget without trying to sell us other more expensive sets like other furniture stores.

Approximate cost of services:
$3,000.00
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Company Response

Thanks Shawn! We are so happy that Dolly at our Brampton location was able to be of such help and find something within your style choice and budget. Thank you so much again for your business and enjoy your new bedroom set! Michael M. - Sales Manager

Sally -.
Sally -.
1 review Brampton, ON
10/10

Purchased SOFA and love seat.

Dolly (salesperson) at Arrows Furniture in Brampton went the extra mile to make my shopping experience easy (no hassles), and a memorable one. I will definitely revisit Arrows Brampton for future purchases!

Approximate cost of services:
$2,000.00
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Company Response

Thanks Sally! We are so happy that Dolly was able to be of such help and make your shopping experience at Arrow such a pleasant one! Thank you so much again for your business and we look forward to seeing you again soon! Jason M. - Sales Manager

polina_levov
polina_levov
2 reviews Toronto, ON
0/10

Poor quality furniture

Purchased a sofa from arrow furniture. It hasn't even been a year since I purchased it and it's just falling apart. The fabric of the sofa has rolls all over it. The cushions have sunk and are now unequal. Our backs hurt when we sit on this sofa. It is money wasted. When I contacted customer service, I was given A LOT of attitude. I was able to get then to change the fabric only on the bottom cushions. However, it hasn't even been 1 month and the fabric has already rolled again. This company does not stand behind its products quality. Do not recommend buying from them.

Approximate cost of services:
$1,600.00
2 of 2 people found this review helpful.
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Company Response

Hi Polina. I'm sorry that you are not happy with your sofa. After reading the quite lengthy service notes regarding your case there are some instances where I must give some explanation. You did choose to pick a different fabric to put on your sofa than what we stock and is in our showroom. The manufacturer (Decor-Rest) is one of the most highly regarded in the industry and we both determined that the fabric you picked (like many others offered) are susceptible to what is called 'pilling'. It is normal wear and tear that will go away in time or sooner if 'shaved'. Although this is not covered under warranty we did come out and shave the pilling fabric at no extra charge and a 2nd time we were able to get new seat casings as well. Please understand that sofa seat cushions will almost always be unequal after time depending how much they are used. After 50 years in business we absolutely stand behind our products and strive to help all our customers to the best of our ability. Thank you. Jason M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
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