Arrow Furniture

Furniture
Toronto ON M9M 2L4
Write a Review
Write a Review

Recommended Professionals

94%(42 reviews)
91%(7 reviews)
67%(5 reviews)
94%(42 reviews)
91%(7 reviews)
67%(5 reviews)
HomeStars
Furniture
Arrow Furniture
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (586 reviews)

Sort by

heather from Whitby
heather from Whitby
9 reviews Whitby, ON
10/10

New Bedroom Furniture

We went in the store to buy a bedroom set and the salesman was very helpful and gave suggestions on some quality pieces. We were very pleased with the selection of quality furniture they had. We purchased a bedroom set and it was delivered and everything went very smoothly we were very impressed and extremely happy with our new bedroom purchase. Thank you to the very friendly and helpful staff.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thanks Heather! We are extremely glad that you are enjoying your new bedroom set and your experience with Arrow went so smoothly. Hope to see you again soon and thank you again for your business.
Jason M. - Sales Manager

Karen in Etobicoke
Karen in Etobicoke
4 reviews Toronto, ON
10/10

new sofa and loveseat

I was very happy with my shopping experience at the Mississauga store from furniture selection to home delivery. Austin is very knowledgeable and patient with a delightful demeanor. I never felt pressure with any of my decisions.
The couch and loveseat are well constructed and made in Canada which was an important part of my purchase.
I will definitely revisit Arrow Furniture in the future and would recommend the store and Austin to friends & family.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thanks Karen! We are so happy that Austin at our Mississauga location and the rest of our team at Arrow were able to be of such help. It is so important that our customers complete shopping experience is a good one and thank you again for letting us know. Jason M. - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
10/10

Bedroom furniture

We purchased furniture for the bedroom from Austin and Hakim in the Mississauga location. They were very helpful, highly professional and courteous. We had follow up questions which they followed up with timely and appropriately. With the bedroom set, we ordered a box set which we didn't realize wouldn't fit in our basement. When we went back to Hakim and his team, they were so great about helping us to find a solution. Hakim put us in touch with the sales rep for the box set to see if we could get a custom set made. I can't imagine us being able to find someone to cater to our needs without Hakim. Further, his team worked on helping us brainstorm cost effective ideas to manage the situation. I greatly appreciated their expertise and advice and would definitely come to Arrow for my needs again.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Thank you so much for your kind words. Austin and Hakim at our Mississauga location are always looking to put customers first and help out any way they can. Thank you again for your business and hope to see you again soon. Michael M. - Sales Manager

DuncanSindy in Toronto
DuncanSindy in Toronto
1 review Toronto, ON
8/10

A little pricey although not unaffordable

Bought most of our furniture from Arrow to furnish our new house.

We paid the fee to get the in-home consultation and it was credited towards our purchase. Overall was a good experience. We really liked some of the unique furniture at structube but the poor reviews had us looking elsewhere. The furniture here at Arrow I would say isn't groundbreaking but quite decent. I've seen the same type of couches at other shops for probably $500 less but since there are so many positive reviews, you're basically also buying piece of mind.

We hired Israel Adud to help us design our house. A lot of his ideas matched our own and he helped us pick out some furniture from the showroom. He was friendly and punctual. He also helped us schedule someone to put up our clock with a short turn around time. He always replied emails/texts quickly. Would recommend.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thanks Sindy! We are thrilled that you chose to do your furniture shopping with Arrow and put your trust in one of our fantastic designers. After 46 years in business, customer relationships still mean everything to us. We are not the most expensive store or profess to be the cheapest either. We strive to deliver value, service and unique items to our customers while committing to the best possible experience as well. Thank you again! Jason M. - Sales Manager

Ken in Caledon
Ken in Caledon
1 review Caledon, ON
10/10

Furniture

Gurpreet Kaur most congenial and knowledgeable sales lady. Answered all our inquiries professionally and got answers she did not have knowledge of immediately. Present but not pushy. Great saleslady and one we would certainly ask for in the future.

Approximate cost of services:
$1,100.00
Was this review helpful?
Company Response

Thanks Ken! We are extremely happy that you were able to find the type of furniture salesperson that meets your needs here at Arrow. Gurpreet at our Brampton location will be thrilled to see your comments. Thanks again! Jason M. - Sales Manager

TRICY  in Toronto
TRICY in Toronto
1 review 密西沙加, ON
10/10

bedroom furniture

Gurpreet is a really very good sales associate. Every time Iwhen I have some problems about the furniture,she will help me solve it immediately, even though it is after I ordered the furnitures.

Approximate cost of services:
$24,000.00
Was this review helpful?
Company Response

Thanks Tricy! Gurpreet has helped many customers before and after the sale which is also what makes her such a special salesperson. Thank you so much again for your business. Michael M. - Sales Manager

Daniel in Toronto
Daniel in Toronto
1 review Brampton, ON
10/10

New Couch

Moved into a new home in Brampton, and needed to purchase a new couch. Due to the shape of the room, we need to purchase a sectional. We were greeted by sales associate Dolly, who was amazing. She was very friend, listened to what we wanted, and had a great deal of knowledge about the couches we were looking at. Through the whole process Dolly was very helpful. She even spent a whole hour with us helping us pick out the fabric for the pillows. We accidentally measured wrong, and even after placing our order Dolly ensured that the necessary adjustments could be made. After receiving the couch, there were two small flaws in the fabric, Dolly was very quick to ensure a technician would be sent out to rectify the issue. The couch looks amazing and we could not be happier. We will definitely going back to make other furniture purchases.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Thanks Daniel! Dolly has a great eye for style and a great ear when listening to our customers needs. We are thrilled that you are so happy with your purchase. Thank you so much again. Jason M. - Sales Manager

Skhan from Toronto
Skhan from Toronto
2 reviews Toronto, ON
10/10

Home Furniture

I purchased all my furniture for Den, Living, Dining room for my new house from the Arrow Furniture. Israel, the interior designer helped us from very first day and guided us with such a personalized and commendable services that we don't think anybody can have such services. He discussed and works with you like he is decorating his own house, very down to earth and humble gentleman. We now feel that he is a very close to our heart. I would call or text him and he is available immediately. Israel is a great asset for Arrow Furniture, they should keep this asset forever)))). He has excellent designing vision and variable ideas because of this our home interior looks stunning most of our visitor have one single comments "Royal Touch" I am keep getting this comments every now and then. Personally thankful to Israel!!! We will again disturbing you for our bedroom decoration.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

We are so excited that Israel and our design staff were able to decorate your home so beautifully. Their passion for design is what makes them so great. Thank you so much for your business and enjoy your new furniture!! Michael M. - Sales Manager

Mark from Vaughan
Mark from Vaughan
1 review Vaughan, ON
8/10

Great salesman and service!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Thank you Royce for helping us expedite the delivery of the bedroom furniture and its timely exchange for damaged nightstands. We are very grateful to have Royce as salesperson for our purchase as he has placed customer satisfaction at highest priority, and we are very happy customers of Arrow because of him. We look forward to future purchases at Arrow Furniture and seeing Royce.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thanks Mark! Royce at our Scarborough location is very diligent in making sure his customers are happy. Thank you for your patience for any service issue you may have had and we very much appreciate your business! We look forward to seeing you again soon. Jason M. - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
10/10

A very positive experience!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Just a note to say that we were very happy with the service that Sam gave us. He is a very kind and understanding salesman who is very interested in pleasing his customers. We love the night stands! A very positive experience.

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Thanks Lisa! Sam at our Scarborough location has been with Arrow for many years and really knows how to put his customers best interests first. Enjoy your new nightstands! Michael M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Furniture pros in Toronto?