Anna's Housekeeping Services

House & Apartment Cleaning
Toronto ON M9C
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House & Apartment Cleaning
Anna's Housekeeping Services
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60%

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Reviews for Anna's Housekeeping Services

Average customer rating:
6.1 10 (214 reviews)

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TOmom
TOmom
2 reviews Toronto, ON
8/10

house cleaning

I am surprised to read the negative reviews by others. I used Anna's housekeeping and the lady that did my house was excellent. I did notice a difference between her and others, though, when I had a substitute during her holidays. No complaints here. They always called to confirm and there has never been any misunderstanding about price and no problem if I canceled that week. The job was well done and faster than I could have ever done it myself.

Approximate cost of services:
$65.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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N from Toronto
N from Toronto
1 review Toronto, ON
3.3/10

Cleaning

I have used Anna's over the years and have had several experiences in which both the cleaners and the managers were extremely rude and unprofessional.

If you are not using the service consistently, you get a variety of cleaning ladies - I have caught some napping, eating and/or skipping sections of the house. Several had no prior experience, and one woman wanted to clean the entire house with glass plus.

When there are issues to be resolved, the managers are immediately defensive.

In my latest encounter, I booked the cleaning service and the rate was not explained to me. As I had used the service before, I assumed that the rate was the same as the last time.

When I left the wrong amount for them, they phoned me. Rather than simply explaining that their had been a misunderstanding, apologizing for not being clear and discussing what could be done to resolve the problem, the owner lectured me for several minutes while I was at work. She accused me of "purposely" leaving less than what was owed and claimed that her staff NEVER make mistakes, rather than giving me the benefit of the doubt.

Every time I tried to explain, she interruped me with more lecture and accusation. As I was at work and it was very uncomfortable for me, I eventually hung up.

She called back and indicated that she was yanking the cleaner out of the house, never to return, and she couldn't believe how I had treated her.

1 of 1 people found this review helpful.
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Cricket Club Renovator
Cricket Club Renovator
9 reviews Toronto, ON
4.5/10

Housekeeping Services

Have used Anna's Housekeeping for several years - the current quality of cleaners and recent "hike" in hourly rate has made this a poor choice for housekeeping services - recommend looking at another option or cleaning the house yourself (gasp!)

DLM Cricket Club

2 of 2 people found this review helpful.
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Ester from Thornhill
Ester from Thornhill
1 review Toronto, ON

First Review

2/10

Housekeeping Services

Anna's Housekeeping Services is very unsatisfactory in their housekeeping services. Firstly, they failed to communicate all the details involved in using their company, including number of cleaners and cost, therefore, I, as a customer, was very mislead. Secondly, it took 2 cleaners 2 hours to clean only HALF of a small apartment where it often takes only one person to clean a 3 story house in 1 hour. Not only did they only complete HALF the apartment, but the areas that were cleaned were not cleaned properly. Finally, once the housekeepers were "finished" "cleaning" they expected a sum of money which was not previously explained when their services were initially ordered. Anna's Housekeeping Services were highly unsatisfactory and I would not! recommend them by any means.

2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Anna's Housekeeping Services

Anna’s Housekeeping has proudly provided affordable cleaning services for homes, businesses and offices for over 25 years. $24/ hr plus HST, minimum of 3 hrs. 10% off your first cleaning! Office hours — Mon-Fri 8am-9pm; Sat 8am-7pm. Cleanings — 7 days a week, any time. Call (416) 622-6262 to book ...
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