Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
Write a Review
Write a Review

Recommended Professionals

98%(554 reviews)
97%(13 reviews)
94%(22 reviews)
98%(554 reviews)
97%(13 reviews)
94%(22 reviews)
HomeStars
Floor Retailers
Alexanian Carpet & Flooring
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

Sort by

ryoung in Hamilton
ryoung in Hamilton
1 review Kitchener, ON
0/10

Installer From Hell and No One Cares

Sales guy at Kitchener Naj promised the "best installer" and we got the guy from hell. Sloppy, never cleaned up after himself, took incredible liberties, might have worked 4 hrs per day, very poor work ethic and not at all professional. And Naj, not to be seen, no follow up and no returned call. Oh and he expected us to deal with his crumby installer versus through the store, nice try Naj. Installation was strait forward yet delayed and delayed. Avoid this place!

Approximate cost of services:
$16,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear ryoung,
I thank you for taking the time to write your review. We take these situations very seriously and value your feedback, as it helps us improve our level of service. The installation of flooring is messy work and we try to inform our customers of the potential disruption to their home through a “Customer Preparation Letter". In saying this, I do believe your situation was excessive and we apologize to you and your family. We can do better, and your comments will help us improve. I understand our store manager has now visited your home and the installation looks good. Thank you very much for taking the time to voice your comments and I hope we can some day earn back your business.
Sincerely, Allan Alexanian

P.M.
P.M.
2 reviews Ottawa, ON
10/10

Whole House Carpeting

I have used Alexanian Carpet & Flooring in Emerald Plaza Ottawa on two projects: the first for a very particular client who was very satisfied, and most recently for very particular me! On both occasions (full house carpeting) I was extremely pleased with level of service, from John Hassoun in sales, to the booking department, and through to their highly skilled installation team. They fulfilled all promises on time. Moving everything in our house is no small feat and their team of two worked diligently to ensure there were no damages to baseboards or walls so nothing had to be re-touched. I have worked professionally with many companies over the last 25 years and I have no hesitation in saying Alexanian is a leader in their industry. Thanks to all for a job VERY well done! P.M.

Approximate cost of services:
$17,000.00
Was this review helpful?
Company Response

Hi Interior I., We are so pleased that salesman John Hassoun at the Ottawa Nepean store and the whole team were able to seamlessly fulfill all your needs, for both yourself and your client. Service, respect and treating a customer's home as if it were our own is a top priority. We look forward to many more years of working with you and your company; Interior Images. Sincerely, Wendy Alexanian

Sandra in Kitchener
Sandra in Kitchener
1 review Kitchener, ON
10/10

Hardwood Flooring

Salesperson Larry was the best! The delivery guy was awesome, and the installers were so professional, detailed, and perfectionistic, they actually cared about their work- Unheard of in this day and age. Thank you so much for your professionalism across all levels of service. Floor is gorgeous. Recommending you to everyone. Best experience I have ever had...and I have had many. I won't go anywhere else.

Approximate cost of services:
$13,000.00
Was this review helpful?
Company Response

Hi Sandra,
We are so pleased that you had such a great experience with Larry and our installers through Alexanian's Kitchener location. Service and attention to "all of the details" involved in a project are extremely important to our team. Thank you for taking the time to post your review and recommending Alexanian's to your friends and family...this means a great deal to us:)
Sincerely, Wendy Alexanian

Private User
Private User
Private User reviews Mississauga, ON
10/10

Bathroom floor & all home rugs replaced

We originally met & dealt with Tony Gulbay 1 year ago when we replaced our bathroom floor. Because of our excellent experience dealing with Tony at that time, we are now in the process of ordering & replacing all rugs throughout our home. Tony has been very helpful throughout this ongoing process. He is very knowledgeable of his products & very professional to deal with. A real pleasure to work with. We have complete confidence as we work with installers to complete the project with Tony's guidance & support.

The rug installation has been completed to our satisfaction. Installers Ahmet & Hilmi met our expectations, we are very pleased with the overall workmanship. They were very personable & accommodating. Tony as always followed up to ensure we were satisfied. We highly recommend Tony & Alexanian for their products, workmanship & professional service. Thank you Tony
Jerry & Mary

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you Jerry and Mary for posting your review. We are so pleased that Tony has been able to help you with two flooring projects. We appreciate your repeat business and the trust you place in Alexanian's. We would love to see some pictures of your projects. Please add some finished photos to our Homestars profile of you wish

Alison in Oakville
Alison in Oakville
1 review Oakville, ON
10/10

New flooring in basement

My father recommended Alexanian's - specifically Tony Gulbay for his phenomenal service, advice and friendliness. He did not disappoint! I was impressed with the level of professionalism and friendliness from the minute I entered the store. Tony was patient and knowledgable and helped us make our decision without feeling pressured, rushed or overwhelmed.

We will be replacing our broadloom soon and calling Tony!

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Hi Alison,
Thank you for your review and I am happy to hear you had such a positive experience with Tony and our Mississauga (Dundas St.) location. We also thank your father for his recommendation:) Enjoy your new flooring and we look forward to helping you once again with your broadloom.
All the best, Wendy Alexanian

Private User
Private User
Private User reviews Toronto, ON
9/10

Very Satisfied

We were quite pleased with the service and carpet that we got at Alexanian's on Dundas St in Mississauga. The salesperson was knowledgeable and helpful and the installers were competent. We bought our carpet on sale and got a competitive price. The only minor issue was that we paid the installers to move the furniture during installation and they put some things back in the wrong places and our bookcase was upside down, creating extra work for us.

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

Hello,
Thank you for reviewing Alexanian's and your kind words. We are glad you found the staff at our Mississauga, Dundas St. location helpful. We appologize on behalf of the installers for any extra work they might have caused you. Enjoy your new carpeting!
Sincerely, Wendy Alexanian

Nadine McLean in Burlington
Nadine McLean in Burlington
1 review Burlington, ON
10/10

Living room and sitting room rugs

I always get wonderful service from Nancy at Alexanian's in Burlington. She's friendly, super efficient, and guides you through your choices with patience and expertise. I would also like to point out that Mark in the binding department does a fantastic custom job as you can see in these photos. I have used Alexanian's several times with great satisfaction and I would not go anywhere else for my flooring needs.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for your review Nadine and posting your pictures. Your custom rugs look amazing, and I agree with you...Mark in our custom shop is a "master"! I'm so glad you have had great experiences with Nancy and we look forward to helping you again in the future. Enjoy your new rugs!
Sincerely, Allan Alexanian

Helen and Jerry in Stoney Creek
Helen and Jerry in Stoney Creek
1 review , QC
10/10

Waterdown

The work was excellent were very happy with carpet. Val was very informative & helped us a lot for choosing our carpet we would definitely come back & recomend him to others

Approximate cost of services:
$4,400.00
Was this review helpful?
Company Response

Hi Helen and Jerry

Thanks so very much for your kind words and taking the time to submit this review. We are so pleased you are happy and enjoying your new carpeting.

Sincerely, Allan Alexanian

Heather in Toronto
Heather in Toronto
1 review Toronto, ON
10/10

Guest room area rug

I worked with Alexanian's on a project for my website and couldn't be more pleased. I loved the online selection and enjoyed working with Jim, the manager of my local Guelph store. He kindly brought in four samples for me to bring home and try out in the space, allowing me to make a great decision and pick the perfect rug. I am so pleased with the final rug, love the quality and would definitely look to Alexanian's for more decor needs in our home.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thanks Heather for taking the time to post your kind words. The Enigma rug looks perfect in your guest room! I'm glad you had such a positive experience with Alexanian's and look forward to your next adventure;)
Many thanks, Wendy Alexanian

Private User
Private User
Private User reviews Mississauga, ON
10/10

New Oak Staircase and Hardwood Flooring

We dealt with Kaz Baginski In the Mississauga Center location. The entire process was seamless from start to finish. Kaz was able to give us options and explain every step of the installation process. The new Oak staircase and new pickets matched the new hardwood perfectly. The installers were all very polite and new exactly what to do. The new 5" baseboards and shoe mldgs. are beautiful way to finish off the new floors.
I would highly recommend Alexanian's to all my family and friends.

Approximate cost of services:
$17,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for taking the time to post your kind words. We are so glad that you are enjoying your new flooring and that Kaz and the installers fulfilled your expectations.
Thank you, Allan Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Retailers pros in Mississauga?