Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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Alexanian Carpet & Flooring
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87%

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Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.9 10 (373 reviews)

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Christine Toronto
Christine Toronto
1 review Toronto, ON
0/10

Horrible

DO NOT BUY FLOORS FROM ALEXANIAN. The struggles we went though buying these floors from Alexanian carpet and flooring. They sold us defective wood floors with different plank sizes. No one wanted to install these floors because of the millwork. Unfortunately Alexanian didn't want to help us and pretty much told us we just had to deal with what we had. After spending about $8000 dollars with this reputable company. Our renovations were set back by about 3 mnths. There was nothing we could do, speaking to even the VP Mike and one of the owners of Alexanian, Allan, was such a disappointment. Horrible company to deal with. Both Alexanian and the floor manufacturer Preverco where so cheap and did not care about their customer service or reputation at all. We are so shocked this company allowed this to happen but we have warned all our family friends and clients about both these companies.

Christine

Approximate cost of services:
$8,000.00
2 of 2 people found this review helpful.
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Company Response

At Alexanian's we pride ourselves on customer service and always maintain a professional approach. We ensure appropriate steps prior to and during the installation process. Acclimatization of hardwood flooring is a necessary and significant prerequisite that needs to be followed prior to its installation. In this case the client did not follow the necessary acclimatization requirements of the hardwood. The client also elected to hire their own independent trades person to install the hardwood flooring, and this trades person was not a trained flooring installer. The issues they experienced with their own installer were unfortunate, and Alexanian's did attempt to assist. Visits to the client’s home were made by the wood manufacturer and Alexanian's, but our attempts to find an acceptable solution were rejected and met with profanity and unprofessional conduct. This is a regrettable situation, and one that could have been avoided had the correct measures been followed by the client.
Allan Alexanian

Private User
Private User
Private User reviews Hamilton, ON
10/10

updating flooring

We were replacing rugs upstairs and basement and laminate flooring on part of the main floor. The whole experience was positive from beginning to end. From the moment we entered the store and were greeted to having everything installed for us. Their attention to detail is fantastic. A no pressure sell from our Salesman, Zoran, who really knows his 'stuff'. The installers who were meticulous in their work. Would highly recommend anyone to go there. Very, Very happy with everything.

Approximate cost of services:
$16,000.00
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Company Response

Thank you for your positive comments. We are happy to hear that you enjoyed your experience with Alexanian's and look forward to helping you again in the future.
Enjoy your new space!
Sincerely, Allan Alexanian

C. Pope from Burlington
C. Pope from Burlington
1 review Burlington, ON
10/10

Carpeting

This is the second time we have dealt with Alexanian Carpet and Flooring, with Val Alkhani as our sales consultant. The first time we purchased porcelain tiles for our kitchen, which still look great. A few months ago we wanted to replace all the carpeting on our second level of our home. We shopped around and felt that Val provided us with an excellent quality at a very competitive price, and we couldn't be more pleased. They were able to install it quickly and the installers were very professional and courteous. We highly recommend Val for his knowledge and superior customer service.

Approximate cost of services:
$7,900.00
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Company Response

Thank you for taking the time to post your kind review. We are so pleased that Val was able to assist you once again and hope you enjoy your new carpeting.
Many thanks, Wendy Alexanian

Judi Fulsom in Hamilton
Judi Fulsom in Hamilton
1 review Hamilton, ON
10/10

Bathroom Renovation

Nancy Schikor was amazing in helping me choose flooring for my recently renovated bathroom as well as coordinating every thing else in the room. The end result is wonderful and I love everything about it. Nancy has a real talent when it comes to home design and I have used her help on numerous occasions and every time I have been thrilled with her work. I have used other home decorators but no one can compare to Nancy. I look forward to working with Nancy in the future as I won't make any major decisions without her expertise. Nancy is the Best!!

Approximate cost of services:
$12,000.00
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Company Response

Thank you for taking the time to post your review. Nancy at our Burlington location is very talented and has a great eye for design. We appreciate your continued confidence in Alexanian's and in particular, Nancy:) We would love to see a picture or two of your bathroom reno, so feel free to post them on Homestars if you wish.
Thanking you again, Wendy Alexanian

Lorraine in Dundas
Lorraine in Dundas
1 review Hamilton, ON
10/10

Bathroom Renovation

As a designer and customer, I require and appreciate a one stop flooring and window treatment design centre. Alexanians allows me to be creative and provides many quality products, knowledgeable staff, excellent workmanship and follow up service. I have specified several are rugs, with quality and selection. My current project is a Bathroom renovation using 12x24" porcelain tiles, just beautiful. Thanks Alexanians!

Approximate cost of services:
$2,500.00
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Company Response

Thank you Lorraine for your kind review. I am glad Alexanian's has been able to collaborate with you on your many projects.
Thanks, Allan Alexanian

Elaine in Ancaster
Elaine in Ancaster
1 review Hamilton, ON
10/10

Custom Carpet & Hardwood

My husband and I have purchased from Alexanian's since the mid '80's. Our purchases have ranged from small area rugs to wall to wall broadloom for the various homes we've lived in and now to much larger custom rugs and hardwood for our new condo. Every single time, our association with this established respected company has been a positive experience -whether it involves their cleaning staff, sales staff or installers. Their prices can't be topped nor their attention to detail. We would never shop anywhere else!!

Approximate cost of services:
$6,000.00
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Company Response

Hi Elaine, Thank you for the wonderful review and your confidence in our company for so many years. We appreciate your business and look forward to many more years of service.
Thank you, Allan Alexanian

Private User
Private User
Private User reviews Burlington, ON
10/10

Carpet

A very good friend referred us to Val Alkhani for our carpet needs. Val came to our apartment and measured and suggested a carpet that met our needs based on high traffic areas. Time was of the essence because our daughter's wedding was coming up and we wanted the job completed before the wedding. It was a holiday down in the States and Val went above and beyond the call of duty to ensure the carpet was installed before the big event. The carpet installers arrived two days before the wedding first thing in the morning. They were finished by noon and were EXTREMELY professional. Once the under padding was laid and the carpet came out, off came their shoes. It was a seamless job and the place looks amazing. Thanks to Val and his installation team.

Approximate cost of services:
$3,000.00
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Company Response

Hi Denise, thank you so much for taking the time to post your review. Val and the entire team at the Burlington store thank you!
Allan Alexanian

Dave in Mississauga
Dave in Mississauga
3 reviews Burlington, ON
9/10

Supply custom rug

My wife and I visited Alexanian Carpets in Burlington where we spoke with Val Alkhani about an area rug for our condominium living room. Val quizzed us on our requirements and together we determined that none of the stock pieces were suitable. He showed us broadloom samples and offered to custom cut and trim to suit; we took a few samples home, chose our favorite and Val had it tailored in under a week.

We soon followed up with the purchase of a foyer rug.

We heartily recommend Val; he's very knowledgeable and truly cares about client satisfaction.

Approximate cost of services:
$1,300.00
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Company Response

Hi Dave,
Thank you for taking the time to post your review. I am very happy that you and your wife had such a great experience with Val.
Best regards, Allan Alexanian

William Nicholson from Hamilton
William Nicholson from Hamilton
2 reviews Hamilton, ON
10/10

Installation bamboo hardwood throughout Condo

Garo Magakian manager & son David Sales Representative through their combined expertise guided us to purchase Bamboo to acccomplish the results we were looking for. The installation of the flooring was taken on by Jerret, Chris, Peter & two others. We experienced a few setbacks by the unique properties of the bamboo but all were all were set to rest by the patience, and experience of all involved. My wife and i are very satisfied with all aspects of the job

Approximate cost of services:
$20,000.00
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Company Response

Hi William,
Thank you for taking the time to post your review. The whole team appreciates it!
Let us know if we can help you out with a rug:)
Best regards, Allan Alexanian

David in Waterdown
David in Waterdown
1 review Hamilton, ON
10/10

Flooring

Both Val & Ken at Alexanians in Burlington were great to deal with. They gave excellent advice and were very accommodating. (We picked up our materials as needed) We finished 900 sq. ft. of our basement a year ago. The product we chose was Mannington Luxury Vinyl Planking and Luxury Vinyl Tile for the bathroom. We used the blue underlayment. There was a bit of a learning curve when it came to installation but with some guidance my wife and I completed the installation ourselves. (Not bad for a couple of retirees.) We are extremely pleased with the results. Not only does it look good, it has effectively sealed off the concrete floor. It is warm and free from the humidity we felt in our last three homes. It is both waterproof and more importantly grandchild proof. We highly recommend both the products and Alexanians in Burlington.

Approximate cost of services:
$5,000.00
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Company Response

Hi David, thanks for submitting your review! The shower and Mannington tile look great against your shower! I am glad you had such an excellent experience with our Burlington location. I know both Ken and Val appreciate the review. Thanks for your business!
Allan Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Whether you’re renovating or just moving in, let Alexanian help make your house a home. Since our founding in 1925, we’ve made it our business to give customers only the best. Offering the latest styles of broadloom carpet, area rugs, ceramic tile, hardwood flooring, laminates, vinyl flooring, cork, engineered flooring ...
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