Albern Home Improvements

I was blown away by this company! I am a new home owner with not much experience in the renovation industry. This company was so knowledgeable and took the time to educate me on the important details to look for in quality products. I had 3 other companies come in before hand to give me quotes and not one of them took half the time to explain what I would be getting. On the day of installation, Tommy exceeded any expectations I could have had. He was very friendly, efficient, and eager to show me the installation process throughout the day. Everything was cleaned up and not an inch of dust was anywhere (which my wife greatly appreciated). I’m so happy with the outcome and the transformation of my house.

They company did excellent work. They were very professional with everything - on time, their work area was clean afterward. And many people love the door that was installed! I would definitely recommend this company to others!

My wife and I really did our research before choosing a window and door company for our home. As soon as we walked in the doors at Albern we were made to feel like family. The whole process went so well from the beautiful showroom, knowledgeable salesman, friendly office staff and exception installation team. Thanks Albern for a job well done.

I am very satisfied with the products that were installed except for the front storm door. However, there are a number of concerns that I have.
I was told that installation would start after 6 weeks. It was more like 12 weeks before work began. The installer for the garage door did an excellent job but for the rest of the project I had another installer whom I didn't feel comfortable with. The drywall at the front entrance way was damaged when he was putting in the front entrance way. He did not own up to this and repair it. He didn't put all the screws in the side storm door frame. I indicated this to him and he corrected the problem. He also did not install the push buttons for the door chimes, a small but critical issue. The wires were just left coming out the side of the entrance ways. I went down to the company office and spoke to Paul Goddard about this issue and I also arranged a second contract in which I wanted my front bay window capped. This second contract was drawn up on Nov. 23, 2009. It's now Feb. 19, 2010 and the work is still not finished. He sent a installer to do the push buttons but unfortunately this individual really did not know what he was doing. He was unable to put in the push button I had selected for the front door so I gave him an alternative. He didn't have the proper tools to install the side door push button. I gave hime one of my own screwdrivers to use and when I looked at the job he'd done the casing for the push button was all scratched up and he had put in two different screws. He replaced the one screw with the proper one after I mentioned this to him. I don't expect this kind of work from people who are supposed to be professionals. The capping for the front bay window still has not been done. Also the storm door at the front entrance has a locking latch where there is too much play between the door and the frame (about 0.25 inches). I'm not sure whether this is a design fault or whether it can be adjusted to fit more snugly. The installer for the push buttons did not know what to do about that. Finally, Paul had told me to call Albern any time if I had any concerns which of course I did, leaving messages on the answering service. I have also e-mailed the company. I have received no replies to any of the calls or the e-mail. The only way I got any service was when I and my wife drove down to their office and asked when the work was going to get started. When the first contract was completed the installer asked for the cheque for the final instalment. I was a bit surprised at this as I thought he was just an employee for the company and that one of the owners would come to see the work to make sure that it was properly done before picking up the final payment. All in all I give a B+ for the products, an A+ for the installer of the garage door, and an F for the rest of it.

I can not express how happy I am with the results of my windows and doors. I want to highly commend the Albern staff (salesman, office staff and installers) for making our purchase of windows and doors such a pleasant experience. You exceeding all of our expectations and our house looks amazing...keep up the great work!

I thought a neighborhood company in business for more than 50 years would do good to work. WRONG! Each door and window delivered had a problem. Wrong style of glass installed, wrong size, poor installation and broken promises to fix them. You get all this for a premium price too.

The worst was when my phone calls were not returned.

The sales rep was very helpful and informative. We received exactly what was ordered.
The crew came in and were very clean and respectful of the area that they were working in. The work was exceptional.

We were extremely happy with the quality of the products as well as the installation. This company had specialist installers for each product purchased, ie, doors, windows, siding, garage doors, insulation under siding, etc. Martin, our salesman, went out of his way to help us with product selection and it was a pleasure working with him.

My experience started 25 years ago as a child, I don't know why I remember that my parents used Albern other then they were the manufacture and offered an excellent product. My call to their office was refreshing as I got a real person on the phone and was very courteous. The salesman was very well informed and made suggestions we never even thought of (great idea on the rollaway screens). The installers were very meticulous and cleaned up as they were never there. Thanks Albern, all my family and friends will be referred to you.
Lance of Whitby