I had the windows cleaned on the outside only. They were a little late in coming but they did a satisfactory job. I asked them (Skyreach) to come back next year. I'm too old to get up on a ladder and do the job myself.
Thank you for the review!
The men were prompt, polite, and worked very hard. At the end all the old equipment was taken away and the site left neat and tidy. One of the men came back the next day to make sure everything was working OK. The AC wasn't quite level and so he inserted a shim to make it so. I'm pleased they answered all my questions and listened carefully to my concerns.
Thank you TC for your feedback. We are glad your equipment were installed on time and we were able to rectify your problems.
I had contracted this company to blow in cellulose into the attic to get an R-50 rating. This was in October 2012. Recently I decided to upgrade my furnace and had an inspector over to the house to check things out so I could get a rebate. He looked in the attic and told me that the most he could rate the attic insulation to be R-30. A representative from the company Insta insulation visited me today and had a look in the attic. He explained clearly why the level of the insulation was as it was. The real problem is proper ventilation in the attic space and that the cellulose was absorbing moisture from the air due to improper ventilation. This caused the level to go down. I am very happy to report that he is going to help me have the roof problem addressed. I'm pleased that the company responded in a timely fashion and I would recommend this company to anyone.
Hi TC! It is so GREAT that you took the time to call us back when your home inspector advised that the insulation work that we completed for you in 2012 did not meet the R-value you had purchased. There are 2 reasons why it is so GREAT - 1) we cannot help fix a customer problem that we're not aware of; and 2) the existing ventilation problem was brought to light and we have the opportunity to address it to get your attic insulation working for you instead of against you. Thank you for giving us the opportunity to work with you to get your problem solved! I'm so pleased that our sales advisor was able to provide a solution that will get your insulation investment back on track! Thank you for sharing this story, for your business, and for your generous recommendation. I am certain that you will be continue to be pleased with our assistance in getting this problem resolved to your complete satisfaction. Sincerely, Crystal - Customer Care
Front entrance,storm doors, garage door, capping, shutters
I am very satisfied with the products that were installed except for the front storm door. However, there are a number of concerns that I have. I was told that installation would start after 6 weeks. It was more like 12 weeks before work began. The installer for the garage door did an excellent job but for the rest of the project I had another installer whom I didn't feel comfortable with. The drywall at the front entrance way was damaged when he was putting in the front entrance way. He did not own up to this and repair it. He didn't put all the screws in the side storm door frame. I indicated this to him and he corrected the problem. He also did not install the push buttons for the door chimes, a small but critical issue. The wires were just left coming out the side of the entrance ways. I went down to the company office and spoke to Paul Goddard about this issue and I also arranged a second contract in which I wanted my front bay window capped. This second contract was drawn up on Nov. 23, 2009. It's now Feb. 19, 2010 and the work is still not finished. He sent a installer to do the push buttons but unfortunately this individual really did not know what he was doing. He was unable to put in the push button I had selected for the front door so I gave him an alternative. He didn't have the proper tools to install the side door push button. I gave hime one of my own screwdrivers to use and when I looked at the job he'd done the casing for the push button was all scratched up and he had put in two different screws. He replaced the one screw with the proper one after I mentioned this to him. I don't expect this kind of work from people who are supposed to be professionals. The capping for the front bay window still has not been done. Also the storm door at the front entrance has a locking latch where there is too much play between the door and the frame (about 0.25 inches). I'm not sure whether this is a design fault or whether it can be adjusted to fit more snugly. The installer for the push buttons did not know what to do about that. Finally, Paul had told me to call Albern any time if I had any concerns which of course I did, leaving messages on the answering service. I have also e-mailed the company. I have received no replies to any of the calls or the e-mail. The only way I got any service was when I and my wife drove down to their office and asked when the work was going to get started. When the first contract was completed the installer asked for the cheque for the final instalment. I was a bit surprised at this as I thought he was just an employee for the company and that one of the owners would come to see the work to make sure that it was properly done before picking up the final payment. All in all I give a B+ for the products, an A+ for the installer of the garage door, and an F for the rest of it.
replace toilets and lavatory faucets
I was very impressed by Valentin's professional demeanor and his expertise at plumbing. He came on time and worked very efficiently and completed the work in a timely manner. He used only the best materials and was helpful in his recommendations of things to buy.
