Acadian Flooring Centre Ltd.

A big part of our house, including the entire 2nd floor and the circular stair case, was carpeted. Since the carpet was rather beat-up after many years of use and abuse, we decided to change it to hardwood, for both durability and aesthetics. Having had some experience in hardwood floor installation, I also decided to take up the challenge ... except for the difficult part the stairway and the hall, both with balusters, which I thought I should leave it to professionals. After consulting with several vendors, I settled on Acadian Flooring, by having them supply all the materials and do the stair/hall installation. Judy, my first and principal contact for the entire project, was friendly and pleasant to deal with. Her advice was sound and useful. The on-site visit for the measurement and estimate was done by the company co-owner shortly after and, contrary to most other companies, was free of charge.

The work that followed was efficiently, effectively and professionally executed. Three people were involved. Although not ones with many word, they were down to earth and hard working. They paid attention to details. The balusters, which were not changed, were carefully removed and fit back onto the stairs and the open end of the hall perfectly. The pre-mixed colors of the stairs blend well with the balusters too. The nosing and trimming were well done. I was pleased with the workmanship of the half moon mid-way of the stairs. If any imperfection, they should have left the find coating of polyurethane to the next day rather than towards the end of the day. As the drying time took longer than the 4 hours we were told, we ended up not being able to use the upper floor that night.

All in all, I was very satisfied with the work and happy with my choice. I have no hesitation recommending Acadian Flooring to others.

Installed new hardwood floors and stairs. reasonable price not so good quality, especially instalation. installers scratched walls, left marks on the floor.
had to wait for 3 month but was done on time as agreed.
if you are really interested in quality i'd not recomend them. price is ok

They sub-contracted the installation and after a week I heard squeaking. I asked them why that was happening and I was by the salesperson that the hardwood floor had not settled yet because the house was new. After I waited for 9 months and I asked them again and nobody showed up . When I went into the store and talked to the salesperson he gave me the number of the owner. The owner wanted to charge me more money to replace the hardwood but I chose I go to court. They had to give me all my money back.

This company is a Flooring Material Dealer. They have to use subcontractors. So workmanship is not consistent. The one assigned to mine was really bad. Eventually, the flooring had to be resurfaced and a refund was required. Sales and Customer srvices are acceptable.

Pricing: We were able to negotiate a decent price for materials and labour. It was slightly cheaper than the other contractors we visited in Toronto. Definitely willing to negotiate.

Service: The installers Acadian sent were below average installers. Attention to detail and care of installation was VERY poor. 2 day job ended up being a 3 day job with below average quality. Supervisor came and agreed that the job was poor - 3 months later, have not replied to phone calls to inquire when they will come to fix the mistakes.

Overall job: Staff (Ashvin, Alad, Judy) have been extremely unpleasant to deal with. They do not hold themselves accountable to their mission statement. No sense of quality. I highly caution anyone from dealing with this company!!!!

Overall, the product (engineered hardwood floor) was well priced and the quality good. Despite a couple of glitches due to condo rules - difficulties with noise in the apartment, elevator access - the installation was of excellent workmanship. There was one area where the floor bounced a bit and this problem was dealt with about a week and a half after the installation.