An addendum to the original review (below):
The owner Mr. Gates called and apologised for his company's lack of communication about what constitutes an emergency service as reported in the following review. He was courteous and I do believe he was being very sincere. I will use this company again and I have changed my rating from a 6 to an 8 ONLY because of this honest phone call. How many companies actually call to apologise? I was very impressed. I do recommend their work
Original review: This company does a good job HOWEVER beware of their " emergency service" charge! When I called no one told me that removing a bird from the chimney was deemed BY THE COMPANY as an emergency and that the sevice charge, before even entering my door, was $295!! ( By the way the bird had managed to get itself out. ) When I was absolutely shocked at the bill since the word emergency had never crossed my lips I was told that the company deemed what was an emergency, not the customer. Apparently I was supposed to have been told that when I called. I was not. The gentleman did reduce the bill by 1/2 when I was so upset so I ended up paying $178.99, instead of his original bill of $378. (He did put a fence around the top of the chimney $51 and took our cap with him which he said may have been the reason the bird got in).
- Approximate cost of services:
- $178.99
- What could this company do to improve their services?
- Tell people about emergency charges before they come
- Company Response
Hi Ann Marie, thank you for writing the addendum to your original review. Again, I am sorry that there was misunderstanding regarding our charges. I am happy to know that your original concerns have been dealt with to your satisfaction. Brad Gates, Owner / President