Reviews

10/10

The gentlemen were on time, professional, compassionate, respectful and very competent. The move went smoothly without any damage to home or furniture. This was the family home we were leaving and moving was very difficult for us, the team understood that. I highly recommend Rent-a-Son.

Approximate cost of services:
$1,000.00
7 of 7 people found this review helpful.
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Company Response

Thank you so much for your Feedback!

10/10

Our tub had been resurfaced by The Tub Guys and a year later we noticed some bubbling. We called and they came out and did a beautiful repair job. I went to pay and was told the visit and repair were free of charge because they always honour their warranty. I am impressed with their professionalism and excellent work. If you need a bathtub resurface done this is the company to call.

Approximate cost of services:
$0.00
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8/10

An addendum to the original review (below): The owner Mr. Gates called and apologised for his company's lack of communication about what constitutes an emergency service as reported in the following review. He was courteous and I do believe he was being very sincere. I will use this company again and I have changed my rating from a 6 to an 8 ONLY because of this honest phone call. How many companies actually call to apologise? I was very impressed. I do recommend their work Original review: This company does a good job HOWEVER beware of their " emergency service" charge! When I called no one told me that removing a bird from the chimney was deemed BY THE COMPANY as an emergency and that the sevice charge, before even entering my door, was $295!! ( By the way the bird had managed to get itself out. ) When I was absolutely shocked at the bill since the word emergency had never crossed my lips I was told that the company deemed what was an emergency, not the customer. Apparently I was supposed to have been told that when I called. I was not. The gentleman did reduce the bill by 1/2 when I was so upset so I ended up paying $178.99, instead of his original bill of $378. (He did put a fence around the top of the chimney $51 and took our cap with him which he said may have been the reason the bird got in).

Approximate cost of services:
$178.99
What could this company do to improve their services?
Tell people about emergency charges before they come
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Company Response

Hi Ann Marie, thank you for writing the addendum to your original review. Again, I am sorry that there was misunderstanding regarding our charges. I am happy to know that your original concerns have been dealt with to your satisfaction. Brad Gates, Owner / President

8/10

The only reason for the 8 rating is our contract was signed May 11,2009 and the work was started July 28,2009. Kevin and Steve were total professionals. They were polite, friendly and did an excellent job. They cleaned up after completing the work. I would definitely call them back, however I would appreciate a shorter wait time or at least a response from the staff to our calls requesting an approximate start time.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the review, Ann Marie.

10/10

Virgil and Joe arrived on time ready to work and they did, non stop. They were professional, courteous and I was totally at ease having them working in my home. I had been given an estimate before they arrived and even with the extra things they did to ensure my family's safety, I was charged not one penny more. My home was left cleaner than it was when they arrived! The job is perfect and they made it very clear that if there are any problems, to call them right away.If you want electrical work done, Solutions Electrical is the company to call.

Approximate cost of services:
$2,900.00
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