Peter in Markham

This is my first real dealing with Reliance even though I have their rental water heater for 4.5 years now (was installed by the builder). First off, I would say I had GREAT technical service. Discovered a small water leak this morning, went online and booked a service appointment for the same afternoon - great that you can see what dates and times are available at a glance. Tech arrived within the time window. Quickly diagnosed the issue and corrected it - was a leaky drain valve. Older heaters came with a plastic valve so they are prone to leakage but the newer models are fitted with a brass one. So its worth checking yours as my unit is only 4.5 years old, but with plastic and heat .... well. Secondly, however, I am not too crazy about the technical "usability" of their website. I didn't explore the whole site but just the online booking section. It is NOT (Android) tablet friendly. I could not select the type of device that needs repair - the drop down list does show I have a rental plan but cannot make that selection to 'stick.' Had to use a laptop instead. -2 points There is no easy way to email Reliance - though their Contact Us page said "So don't hesitate to pick up the phone or send us an email." But there isn't an email address listed anywhere on that page! (See attached) -2 more points On the Service Appointment Scheduling page, they display your address and contact information for confirmation. However, changes entered there do NOT get saved to your profile nor is sent to the Tech. As my rental was installed through the builder, it had my name and address but the builder's phone number. I entered my phone number on the Appointment page, but the builder's number was still sent to the Tech as he couldn't call me prior to his arrival. Upon arriving and we talked about this, he tried to update it from his end but was unable to. And there is no where under the Service login to edit such information either. -3 points. Being an IT guy, seeing such (and more) technical shortcomings really bug me.

Put in a new deck this fall and wanted to have a couple of outdoor receptacles around the deck away, which is away from the house. Also needed was a full-house surge protector and some new pot lights. After checking around, called Kia. He and his crew came in and did a fantastic job, within the time frame indicated. And also cleaned up the work space afterwards. Will be calling him back next year for some more pot light work. Recommend highly!

Geoff, Erick and the team are a pleasure to work with! I started planning the deck in March with Geoff. He asked the right questions and listened to what I needed. Geoff came up with a design that worked well. Decided to go with a composite deck with a pergola as the cost was reasonable and being the lazy person that I am, I really wanted something relatively low-maintenance that would last. Erick started the work right within the promised time window, and worked until the job was done and cleaned up properly. After the main deck was completed, I called Geoff back to add a set of stairs for the deck. Can't be any happier! Highly recommended.

Recently I had a need to move a number of fairly heavy boxes and other items into basement for storage. Based on prior experience with Rent A Son - they moved me into this house about 18 months ago - I called them again for the service. Customer Service was a dream to work with and the crew arrived pretty much on time (off by less than 10 minutes from the scheduled start time), was professional and efficient, and everything was completed to my total satisfaction within the estimated time. Highly recommend them for your moving needs. One thing to note is that there is a min. time block, and there is travel time plus fuel surcharge, so may not be "cost effective" for small jobs.

Joe was prompt in answering my email query for a quote and any questions I threw at him. Wil arrived promptly at the appointed time, explained everything he was going to do and why. Fished out the biggest lint ball I've seen! Most excellent service and I would recommend Dial One to anyone, any time. And will use their services again.