Reviews

10/10

Yasser was awesome. He showed me the filter and how my water is relatively clean. Keeps my mind at ease and now we're good for a year! This is his 2nd time at my place and he's a pleasure to be around.

Approximate cost of services:
$250.00
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Company Response

Hi Beatrix. Thank you for taking the time to write us a review and for your repeat business. Yasser is actually a chemical engineer from Syria (Not to mention a great guy!). So you're in good hands. We're lucky to have him as part of the team. Please let us know any time if you have questions. Many thanks once again. Dave.

10/10

We had huge water pressure problems in our duplex. It has been fixed in spite of bad winter weather and wet soil conditions. 3/4 inch service pipes were installed inside and out (excavations) all thanks to Vitali from Master Drain and Water Works - 10 stars!!

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Beatrix.. We're glad that in the end your problem was resolved and you were satisfied with our service. We appreciate your review, and would be honored if you would recommend our services.

10/10

We had a sanitary back up and then noticed clean water on the floor in the furnace room. I thought the leak was from the hot water tank. When I called Direct Energy, they were professional, but couldn't confirm the leak was coming from the tank. When the young man arrived he stated because there was a sanitary back-up, regardless of where the leak was from, the tank would have to be swapped out for a new one, as it had been contaminated. The next day, 2 young men arrived 5 minutes before their 4 hour window and changed the tank with ease. Thank you Direct Energy! Also, the swap is supposedly covered by insurance, which makes this even better!

Approximate cost of services:
$270.00
0 of 1 people found this review helpful.
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Company Response

Hi Beatrix,
Thanks for sharing your service experience here, we really appreciate hearing from you!

Best,
Crystal
Public relations team, Direct Energy

10/10

At 7pm on a Saturday night, we had a sanitary back up in our basement. By 7:28, a professional from New Canadian Drain and plumbing was here to diagnose the problem - tree roots had grown into our old clay pipes causing the drain to back-up into our house. He was professional and quick and told us exactly what would happen over the next few days and weeks. Most of our expenses were covered by insurance. The crews that were sent from New Canadian Drain and Plumbing were friendly and professional and were always able to say how long they would be there or when it was safe to flush or use water in the house. Thank you very much!

Approximate cost of services:
$7,900.00
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Company Response

Hi Beatrix, first and foremost, we would like to thank you for taking the time to share your experience with fellow homeowners. Secondly, we are very proud to know that you are satisfied with our services, from beginning to end and that we were able to resolve your drain problem in an efficient manner to your satisfaction. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Beatrix, take care.

10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

You have the best customer service around. Watermart gives me one phone call/year, followed by a pleasant visit in a one hour time slot. You guys are terrific. Keep up the good work.

Approximate cost of services:
$450.00
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Company Response

Thanks for the positive feedback, Beatrix. It's not a complicated formula. Makes one wonder why it is so difficult for the cable company to do the same thing. Please let us know any time if you have questions about your system or water questions generally.