Thomas in Toronto

Due to freezing, we had a leak in our outdoor pipe that connects to our front garden hose. This is a project we were putting off dealing with as the pipe is under our porch and very hard to get at. We chose to go with waterworks as they were great last time and this time was no different. First off, our porch railing had not been properly secured by a previous contractor and Michael fell as he leaned on it.... thankfully he wasn't hurt and he was very professional, going so far as fixing the railing and ensuring it was in place before they left. Also, when they completed the project we realized that the water spout wasn't in the best spot making access to the porch difficult. Michael and his coworker started again and readjusted the pipe with no additional cost. They were quick extremely courteous and I would happily go with them again and again. Natasha, the main contact when ou call, is very professional with returning calls and confirming the appointment, payment options were flexible.

I chose waterworks after another company had looked at our problem and wasn't able to offer an adequate solution. We had a pipe that was leaking directly from the bathroom into our kitchen, not a very pleasant situation. The previous company had suggested gutting our bathroom and our kitchen ceiling. With two weeks go till Christmas this wasn't a very feasible solution. Todd was very professional and worked very hard to solve our issue, Giving us an excellent interim solution. I would highly recommend waterworks and especially Todd Thomas from Toronto

Not bad but I wouldn't say great. To be fair I think SWAT is getting busy so this job was not done by Derrick himself but rather subcontracted out to the raccoon guys. They did a through examination and gave me some cost saving tips such as getting my own trap rather than renting. However a squirrel was actually in our attic at the time and I had to keep asking them about next steps to deal with that immediate issue as they were more concerned about fixing any entry spots. When they couldn't find any on our unit and since I still needed to get permission from the neighboors on our row, the only thing they suggested was screening in the chimmney at about $400. I was left with a squirrel in our attic and a $100 charge for them coming out. When I had another company come in, they confimed that there were cobwebs in our chimmney and that it was not likely an entry point and ended up finding an entry area that the raccoon guys had missed. If you are using SWAT in the future, check to make sure they aren't using subcontractors. Also, the company forgot to remind me that they won't go on your ajoining neighboors house (if you are in a semi or in a row) without their express permission which makes sense and is logical but it would have been a good reminder to have so I could have had time to co-ordinate. Definately not the first thing you think of when you are dealing with an intense squirrel infestation and just want them out asap...As an FYI in doing further reseach, trapping in dense urban areas is pretty useless as the squirrels from other neighboorhoods quickly move over.