Reviews

10/10

Versatile were absolutely great to deal with, from the beginning quote through to the final install of the vanity light. They were exceptionally friendly, courteous, prompt and efficient. Would absolutely recommend them to anyone considering a renovation.

Approximate cost of services:
$17,500.00
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Company Response

Thank you so much for the review!! We are very happy that you love your master bathroom renovation. We look forward to working on future projects!!

6/10

We started with a problem with the vanity in en suite and discovered a few more problems along the way...Turns out our tub/shower is leaking and we discovered a pool of water in our downstairs basement. This occurred for first time after the initial visit - so requested a follow up. We did not necessarily think this was caused by initial visit, but wanted to confirm issue. Follow up initially started off awkward as I think there was an assumption that we were blaming the leak on something that he had done on initial visit - that was not the case, we just wanted to know what was going on. After we got that sorted out - things went better and were able to confirm an ongoing leak. My only concern here was that the cost of the actual work/diagnosis seemed a bit high for the work done - I know he is working off a set pricing grid - but $234 seems a bit much for less than 30 minutes of actual work/diagnosis time. Only other comment is the home inspection - it is a good idea, but can come off as a bit of a sales pitch if not delivered correctly.

Approximate cost of services:
$1,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Rotto, thanks for bringing this situation to our attention. In no way do we ever want a customer to feel as though their being "pitched". The purpose of the free home inspection is to simply let the owner know the status of every plumbing fixture in their homes and provide recommendations for the future. I'll be sure to speak with the guys and ensure they're not pitching. Thanks again for the valuable feedback.