Reviews

3/10

On Side Restoration fixed our condo after a flood. But in my opinion, they did a poor quality job. I'm disappointed especially with the tile floors, kitchen back-splash, and tub surround. The tile contractor did not use tile-spacers, so grout lines are uneven, some tiles even touch each other directly with no grout between them. They also left residue on our new tile floors which I have been unable to get clean (grout cement on one tile, caulking on another). There are other elements I consider quality problems, but I'm not going to go through them all here. In my opinion, the company did a poor job communicating with us. They never called me with updates, I had to be the one to call to inquire about status. They didn't do a quality check of their own, I'm the one who had to compile a list of deficiencies. When I delivered my deficiencies list, most were excused away. Being so tired of the whole experience, I have just given up, there are still deficiencies that were never fixed. Three stars total. Two stars because they fixed our condo from its previous sewage condition to one that is livable. But the final product is of lower quality than what we had before the flood. How likely would I recommend this company: one star, just because there might be a zombie-apocalypse and there is no one else available (but I don't know, I think I would probably just do the work myself instead, and just bill the insurer for my time and materials). Next time I will probably research and pick my own restoration company, instead of allowing my strata to pick one on my behalf.

Approximate cost of services:
$30,000.00
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Company Response

We are very sorry to learn of your experience, Unhappy in Surrey. We would like to look into the Branch and Project Manager who served you. Please provide us with more information so that we can look up your file: full name, or address, or project number. Or alternatively, please contact us at qualityassurance@onside.ca Sincerely, On Side Restoration Services