karlbrown

Shortly after I logged on Homestars I got a call from factory direct appliance service, they had an opening and came right away. The tech had questioned me on the phone and brought the replacement part with him. He followed responsible Covid guidelines and fixed the problem promptly. He brought safety equipment do as not to damage the floor. He cleaned the machine and gave us good tips for regular maintenance. Great service!

Len came the same day I called, he was professional, clean, thorough and polite. He took the time to explain the problem, the fix, and most importantly proper maintenance suggestions going forward. I'm glad to have found a new company for these services.