Factory Direct Appliance Service

Appliance Repair
Toronto ON M5V
Write a Review
Write a Review

Recommended Professionals

99%(114 reviews)
75%(26 reviews)
89%(1 reviews)
99%(114 reviews)
75%(26 reviews)
89%(1 reviews)
HomeStars
Appliance Repair
Factory Direct Appliance Service
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Factory Direct Appliance Service

Average customer rating:
10 10 (46 reviews)

Sort by

Thomas Wei in Toronto
Thomas Wei in Toronto
1 review North York, ON
10/10

Dishwasher Repair

Merv was prompt, professional, tidy; and was exceptionally good at what he does.

Our dishwasher was leaking, I made a request on HomeStars and Merv responded right away. Asked for some details, and made an appointment for me the next day.

He came, diagnosed the issue, and because he asked for the model; he had the parts prepared on his truck and was able to do the repair same-day.

The process was incredible smooth, well communicated, and cleaned up afterwards.

Couldn't have asked for a better service provider, thanks Merv!

Approximate cost of services:
$550.00
Was this review helpful?
Company Response

Thanks for the kind words.

Rohan in Toronto
Rohan in Toronto
1 review , ON
10/10

Dryer and Fridge service

Merv came prepared with spare parts and fixed my dryer and fridge (ice maker) in no time.

Approximate cost of services:
$620.00
Was this review helpful?
Company Response

Thanks for the kind words,it was a pleasure to serve you.

Jeffrey
Jeffrey
2 reviews North York, ON
10/10

Dryer repair

Our dryer was making a horrible loud noise whenever it was turned on. As soon as I posted on HomeStars factory direct reached out and offered to be there the next day. He was polite and respectful of our space and the dryer was fixed and working as normal within the hour.

Approximate cost of services:
$270.00
Was this review helpful?
Company Response

Thanks for the kind words.

Karen
Karen
2 reviews Old Toronto, ON
10/10

Repair stove

Stove element was making a crackle sound and smell of burning when not on. Merv came the same day and replaced the two element switches that were defective. I have used them in the past and will definitely call again when an appliance breaks. Thanks for the service

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you so much for the kind words.

Chris W from Newmarket
Chris W from Newmarket
4 reviews Newmarket, ON
10/10

Washer spin cycle broke

Very Friendly and quick customer service by Neville.
My washer spin cycle was not working, Neville came by was very friendly and professional and had my washer up and running again in less than 40 minutes.
Highly recommend and will use Neville's services in the future with other appliance fixes

Thanks again Neville

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thanks for the kind words

Private User
Private User
0 reviews Toronto, ON
10/10

Dryer repair

Our dryer just gave out one night and stopped heating. Contacted factory direct appliance service. Merv was prompt and had the dryer fixed within 40 minutes. I cannot stop saying thank you and will recommend his services to all family and friends.

Approximate cost of services:
$110.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Install our new dishwasher

FDAS was very courteous & efficient. The extras, like his YouTube tutorials made the experience all the more pleasant.

Approximate cost of services:
$300.00
Was this review helpful?
Alison M. in Toronto
Alison M. in Toronto
7 reviews Toronto, ON
10/10

Another great service from Factory Direct Appliance!

Merv did a great job! This is my second time using Factory Direct Appliance. I contacted him Wednesday night as I noticed my washer leaking. He responded within half an hour and came over the next day. He checked my stacked washer which was not easy to get at, and advised me that given the age of the washer (14 years) and the cost to fix, it would be better to get a new one. I have a very small space so he advised me what to do and what brand of washer would be good. Thanks again Merv!

Approximate cost of services:
$100.00
Was this review helpful?
Company Response

Thanks for the kind words

Michael
Michael
0 reviews Toronto, ON
10/10

Replaced Washer Bellow In Under An Hour

Need a washing machine bellow replacement. I had already researched the approximate parts costs and watched a few youtube videos on how to do it. Wasn't going to do this myself and put out a request for quotes. Merv was the first to respond and had a very fair quote. He said he would be available within the hour so I accepted. He indeed came within the hour. He was dressed and outfitted professionally, and completed the work quickly. He was courteous, responded to all questions, and offered maintenance tips for the future.

Approximate cost of services:
$400.00
Was this review helpful?
Tim in Toronto
Tim in Toronto
0 reviews Toronto, ON
10/10

Fridge service

Merv arrived promptly, identified the issue and make a recommendation which I accepted.
He is a very honest individual
Highly recommend his services.

Approximate cost of services:
$100.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Factory Direct Appliance Service

Hi, I'm Merv! For over 37 years I’ve been repairing appliances. As a fully trained technician, I repair dishwashers, washers and dryers, stoves and refrigerators. Over the decades I’ve serviced almost every make in existence. And, I am confident I can fix yours. Call me for same day service. For ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in 25 Lesmill, Toronto?