Horrible Experience with CanAmerican. I was moving from Toronto to Washington DC. They came to pick up my stuff on time, who was a contract mover(Multicites). When I initially called them to sign the contract, they were supposed to provide me with 6 boxes and the customs form on the day of moving - but the movers had none of them. After two weeks, I called them to see what the status of my good was, and she told me she will call the dispatch and call me back. But she never did. I called in total of 5 times in a row in one day, but she never called me back saying the same thing that the dispatch hasn't gotten back. Finally, after three weeks since the moving(and after many calls from me) she told me that it will arrive some time next week with a time frame of 3 days. It has been almost 4 weeks since they took my goods now(TWO WEEKS past the deadline) but no sign of arrival. I have to say CanAmerican Vanline has poor customer service, poor communication, and is unreliable.
- Company Response
In response to your complaint on May 21, 2007 regarding your move from Toronto to Washington DC, we are sorry you were disappointed with your move, as keeping our customers satisfied is our priority. Upon booking it is standard that confirmation is sent to each customer via fax or e-mail outlining the details of the move including, pick-up and delivery times and any packing materials that have been ordered. For long distance moves between Canada and the United States, it is typical for delivery to take 4 to 6 weeks after pick-up. Your delivery arrived within this time frame. Please contact our claim manager at your earliest convenience. Your satisfaction is our commitment and we are confident that we can come to an agreement over these concerns.
Complaints Administrator