Reviews

10/10

Have been having NCM cleaning my condo for around 5 years. Never had a problem, cleaners generally do a great job removing the generous coat of cat hair my cat diligently applies to everything we own, tidying up everything after me, and generally making the place look nicer than I could on my own. Isabelle and Cathy are very responsive at rescheduling things and keeping me informed of any changes. Already recommended to friends and would happily recommend again.

Approximate cost of services:
$150.00
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Company Response

We are very happy that our cleaning crews have been doing a marvelous job on your home and we look forward to another 5 years of continued great service.

10/10

I've been using New Century Maids to get my condo cleaned for the past 2-3 years now, and I think I found them from HomeStars so might as well come back to review them. They've been coming once a month for me, and generally send 2 people to clean my 1100ft unit (2 bed, 1.5 bath, 2 floors, carpeted stairs, full-size kitchen and living) in about 2 hours, for a total of $140. They've always done a great job tidying up (I tend to leave papers and books and random mess all over the place; they always leave the place looking organized and spotless), extracting copious amounts of cat hair from the upholstery, and getting everything nice and shiny. They even make sure to clean the unused downstairs bathroom every time. They don't always send the same cleaners, but everyone they've sent has been cheerful, efficient, mostly on-time and quick (I've rarely heard them taking personal calls or anything like that). And perhaps most important I've never had anything go missing, despite not being careful about leaving valuables unattended. It's also nice that they'll call to confirm appointments and make sure I know when to expect them. They've also generally been quite accommodating of schedule changes if I need an extra cleaning before an event, or need to reschedule on short notice. Also the cat seems to like most of the regulars.

Approximate cost of services:
$140.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Great news Salman - we are very happy to hear that the cleanings are going so well - all of our crews do a super job and we are glad that we can help accommodate any changes. We look forward to the next visit.