Leaside

It was a simple job of replacing a steel door with a fiberglass one. The price was right but their service is terrible. The installation very was deficient, uneven caulking with very dark color instead of blending with the color of the door. New lock has never worked properly. The worst part is that WindowRama do not respond, take calls or follow up. They took the cash and run. Warranty is nonexistent because if you pay cash they don't issue a receipt so they do not back their labor or products (RUSCAN DOORS) They know how unprofessional they are and how substandard product and labour they have but nevertheless they are still in business, I wonder why.

There is definitely something wrong with this company. I choose them because it had positive reviews in the past but now I can see that other fellow home owners are experiencing the same frustrating experience of having paid for their services to find out how unreliable, irresponsible and unprofessional they have become. I dealt with Philip for the initial signing of contract for a fiberglass door with fiberglass frame and a door lock. On installation day we noticed the frame was made of vinyl and with completely different texture and color. I reported it immediately to Philip who came to take pictures and agreed it was not up to standards and he witnessed that the lock was defective and not working. He said he will make a ''service call'' and with that he passed the ball to RUSCAN doors their supplier and washed his hands from the matter. It has been 5 months of calling Windorama, I have asked to speak to owner, I asume his name is Paul but he has never called me back to discuss the matter) John and Chris they both kept repeating that it is not them who have to fix the color and lock but their supplier Ruscan Doors (Ruscan doors never returned my calls) I signed the contract with Windorama and paid them. I propose Windorama to answer right here in Homestars as to when they will fix the lock and at least match the stain. I can't use my entry door as lock is broken.