Jessie R in Toronto

After paying thousands of dollars for a brand new furnace only a few years ago and paying for annual maintenance with this company our furnace broke down this afternoon. This is despite paying to have it serviced not even two months ago and being told the furnace was running well and complete check had been done. Now on the night of a blizzard with temps dropping to below minus 10 we have no furnace and no heat and no help. I live in a home with two small children and two seniors, all now facing a night with no heat and freezing temperatures thanks to this company. We have had to call 3 times to even get any kind of response which for what its worth that they will send someone by noon tomorrow. What am I supposed to do with my family in the meantime? What was I paying for exactly when I had it serviced. Forget good business practices, just basic human decency would not allow someone to leave 2 babies to spend the night in a freezing home and not offer some kind of help or solutions. Will not be using this company from now on for any of my heating or cooling needs. Terrible experience and customer service!!

Kiya was very reliable and showed up on time when he said he would. We have extensive woodwork in our home we wnated to preserve and he and his team were very careful not to damage anything. Very few holes left in the walls and patching was included.