Reviews

10/10

My old mid-efficiency boiler stopped working right before the Christmas break. The choice was between repairing a not-to-code unit ($1000 for the part plus labour and no guarantee it would work) or replacing the system. Since we are never moving and I'm a huge fan of efficient equipment, we opted to replace the system which involved running new venting. We contacted three companies, one of which we had used for over 15 years, but of late were unsatisfied with their "sales-y" approach and expensive service calls. We chose Boiler Shoppe because they offered Viessmann. We also did research on a Bosch combi but opted out of combi units altogether (as waiting for my hot water more than "normal" would have annoyed me every day). The team: Paul, Ricardo, installers Tom and team were amazing to work with from the start. No run-around, no upselling, factual, and worked around my picky requirements including ensuring the new venting that ran up from the basement through the garage was positioned to the exterior exactly the way I wanted to ensure aesthetics were maintained. Further, they were able to run the venting pipes so not to disturb my finished basement - a miracle! (the other companies I interviewed were not able to say for certain where they would run the pipes). And lastly, I had always been unhappy renting my bottom of the line inefficient hot water tank. So I got out of that expensive lease and the Boiler Shoppe installed a Viessmann stainless steel hot water tank while they were there that works off the boiler. They also hauled away the old boiler and old hot water tank, not to mention "saving" me from no heat in December as they were able to do the install quickly which I greatly appreciated. On install day, the job ran smoothly and Tom and his team worked really hard and in poor weather. Paul was also super responsive and patient on all my queries before and after the install. Post install, our master bedroom radiator was not heating up a couple of weeks later (likely due to huge air bubble that bleeding could not resolve) and Paul came out immediately to take a look. Thank you Paul for helping us troubleshoot! Tom and his team followed up with a service call to fix the issue which was an air lock. 100% would recommend the company for efficiency, non-sales-y, reasonably priced, professional and responsive pre and post care. Boiler Shoppe will be my boiler company going forward!

Approximate cost of services:
$14,000.00
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Company Response

Thank you so much for your kind words and glowing review! We are so happy that you had such a great experience with us. We value our clients and strive to provide them with the best possible experience. We are also very proud of our Boiler Shoppe team, who all work so diligently to ensure our customers' satisfaction. It was a pleasure working with you, and please reach out if there is anything we can do for you in the future.

10/10

James is definitely my go to piano master. He has moved two pianos for me and is also my tuner. My current Yamaha has not been tuned in more than 20 years, and James could tell immediately and recommended appropriate remediation to get it back to perfect pitch. Although a longer process involving more than one tune, I trust James completely to take care of my family piano - certainly a treasured item in my home and one that I will pass down to my kids. A++ for Piano Inside whether looking for piano moving or tuning!

Approximate cost of services:
$160.00
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Company Response

we are doing our best to serve our clients better.

and we will serve you better next time you hire us.

thank you so much for your precious time for this review.

10/10

My go-to place for carpet. Maria was extremely helpful. Great selection of wool carpet - most current designs and patterns. I needed a new runner for our main staircase and was looking for something durable for the kids, a pattern that hides dirt well and different than the typical ones, wool, and greige in colour. We also did the stairwell to the basement (wall to wall). Many price points to choose from so there truly would be something for everybody. Love the results as it updates my older home nicely. Excellent customer service and installation crew. I was left with extra runner carpet in case of stains/spills. The extra remnants were bound and made into smaller rugs for me. Perfect for the upstairs hallway!

Approximate cost of services:
$3,800.00
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Company Response

Thank you for your business through the years and your time to add a review. Always very much appreciated. Was a pleasure working with you.
Enjoy the new new look
Wishing you all a very Merry Christmas Joy and warm feeling through the Holidays and the New year!
Maria and the Kingsway Team

10/10

My home is around 80 years old. We hired P&P to redo our second floor: 3 bedrooms and 2 washrooms upstairs. This included: remediating knob and tube wiring (entire home), spray foam insulation where possible, solve plumbing issues which involved replacing an old stack, 2 new washrooms included heated floors, moving walls (non-structural), creating walls, widening doors, exposing brick, painting, tile work, installing shiplap, built-in drawers for walk in closet, new flooring, doors and trim, plaster work etc. The full works. The result is stunning and pays homage to my older home. Natanael and his team were A M A Z I N G to work with. They respected my ideas and added value to them. So hardworking, efficient, polite, and organized. Excellent communication and transparency. Work was done on time, and on budget. From Day 1, they were busy and never wasted a day. Well-coordinated among all his trades. It was never a "no, can't do", but always a genius (and beautiful) solution. Quality materials used paired with the perfect finishing. I would definitely recommend P&P and will absolutely use again. The pictures speak for themselves.

Approximate cost of services:
$100,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Davina, Many thanks for taking the time to write such a beautiful review for us, and for the amazing pictures posted...much appreciated!!! Thank you very much for your kindness and for the trust, it was a truly pleasure to work for you and your family, we are thrilled to hear we hit the mark for you. Looking forward to work with you again in the future; All the best, Natanael and the rest of the P & P team.

10/10

Tony is responsive and very accommodating. We received quotes from 5 contractors and felt most comfortable with Tony. He wasn't the cheapest nor the most expensive, but what set him apart was he was willing to work with our ideas (board and batten, shingles, dormer fascia in hardie board to match). He didn't try to sway us in another direction which I find contractors always do to suit their own needs (for an easier job). I can already tell the house is warmer as a result of the insulation, and definitely aesthetically pleasing now! Thank you Tony and team. A special shout out to Jose, my Hardie Board installer who went above and beyond, and the results show. Impeccable workmanship. Approximate Cost below includes HST.

Approximate cost of services:
$21,700.00
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Company Response

Hi Davina, Thank you for your business and kind review. It was a pleasure to work for you! I was glad to bump into you today when I dropped by for a final photo in the nice sunshine. Please let us know if you need anything in the future. Sincerely, Tony

10/10

100% recommend. Before I decided on Magic Window Innovations, I researched to no end, the pros and cons of all different types of windows and window manufacturers - after all, this is a big spend, I'm meticulous, and I don't believe in paying for garbage. I also knew I absolutely didn't want standard vinyl windows (that represent 99% of the window offerings out there) that warp and fail over a short time. I decided on Magic Window Innovations because: 1) The composite vinyl frame reinforced with aluminum and steel offered strength and longevity, is rust and rot resistance, and virtually maintenance free (unlike wood or fiberglass which have their own issues). This is backed by their amazing warranty. 2) The company makes their own windows A N D installs them. Windows will only perform properly over time if installed correctly, so I decided against an ad hoc window installer that installs "off the shelf windows", even if those "off the shelf" windows were "high end". Magic Window Innovations does not subcontract out. 3) The company was able to customize everything about my windows, including size, colour, window grills (simulated divided light) which I was very specific on in terms of thickness and look, and solar panels. I ordered black exterior on black interior double casement windows with a double hung look, which is exactly what I wanted. 4) The price was not the most expensive nor cheapest quote I received, but was excellent value for money in terms of product received. The price I list is tax-in, for full house of windows including basement, custom colour on exterior and interior, including one three-panel window wall with solar shade. Definitely would recommend a window wall in lieu of a standard sliding door or french door - really aesthetically pleasing and extremely functional to boot. So many more combinations and uses! 5) No mesh screens unless you need them. Super easy to self-clean windows from the inside of your home. 6) Made in Canada by Canadians. 7) Excellent and numerous reviews on Homestars and Google, which has never failed me. Our sales rep Daniel was great: easy to deal with and didn't waste my time. There was no hard-sell tactic which I truly appreciated, and he provided to me a printed quote - fully itemized - to keep. He was super patient and accommodating with all the contract revisions I had. When I went to visit the showroom, everyone was so friendly, and knowledgeable, explaining the granular details of the window parts to me which helped me to configure the grills exactly how I wanted. I even got a tour of the manufacturing facility and was super impressed. The installation crew was A+++, windows were installed in three days (window manufacturing took 8 weeks plus a few more weeks attributable to Covid delay), the grounds were cleaned up beautifully, and they provided me with a thorough tutorial of how to properly operate the windows and window wall. The entire experience was seamless and efficient. The features I love most about my windows are the crank-less operation, no mesh screens, and how they've completely changed and updated the look of my home (we've received so many compliments so thank you Magic Windows!). I've also noticed general wind and road noise reduction, my house is "brighter" due to retracting mesh screens, and I'm sure I will have energy savings too. 100% more than extremely happy with my decision to go with Magic Window Innovations. No complaints at all. Check out the before and after photos!

Approximate cost of services:
$60,000.00
1 of 1 people found this review helpful.
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10/10

James and his team are reliable, professional and on time. Wonderful people to work with! I originally hired James to move a piano from a downtown condo to my home and he did this without issue, and coordinated with the other party to get the piano moved. The move itself went exactly as planned without any damage to the piano. The price was very reasonable too. The second time I hired James was to tune my piano. He was very prompt, professional and knowledgeable. My piano is older and smaller which runs the risk of string breakage and James gave great advice and service to prevent the strings from breaking. The piano sounds amazing now - thank you! James will definitely be my go to piano guy going forward - highly recommend!

Approximate cost of services:
$120.00
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Company Response

Yes old small upright piano frequently break its string when over 10 years passed from last tuning.

It is safer to tune it about 10 to 20 cents lower than standard pitch than risk multiple string break.

Still you can enjoy the music with lowered pitch anyway.

10/10

Our daughter has extreme allergies and asthma and we were looking for the most natural carpet with no synthetics and dyes. Manny at Kingsway Carpets and Blinds listened to our needs and her recommendations were spot on and keeping within our budget. We are extremely happy with our wool carpet. The selection is amazing. The service was seamless and responsive, and carpet installers professional and on time. I definitely recommend Kingsway Carpets and Blinds and will use them in the future.

Approximate cost of services:
$3,600.00
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Company Response

Thank you for your business and the review Davina. Your beautiful carpet from Nature's carpet it is Naturally stain resistant , durable , naturally resilient , environmentally friendly and also hypo-allergenic. All good wool natural. Undyed and no chemicals. Was a pleasure to help.Enjoy the new look.
Manny and the Team at Kingsway

10/10

Steven was a pleasure to deal with from the get go. Communication via email and phone were always returned promptly. His design ideas are aesthetically pleasing and proportional. I have an older home where walls and corners are not perfectly square / flat but the built-in looks part of the original home. Everything on my wish list (window casing build out in dining room and master bedroom, integrated removable rad cover, closed cabinetry for shoe storage, floor to ceiling unit, mesh grill to match existing, reasonable timeline, reasonable price) was granted and the results are phenomenal. Steven and his team's attention to detail and precision in woodworking is of the highest standard and quality. I would definitely recommend and use Black Forest Woodworking again!

Approximate cost of services:
$5,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Davina, thank you for the wonderful words. We are happy to hear that we were able to grant your wishes. It means a lot to our company when homeowners trust that we will deliver their vision. Appreciate you taking to write a review and in recommending our company. It was a pleasure working with you.