Helen in Nepean

My 3 yr. old air conditioner would not run. It would come on, then abruptly stop, then start again and on & on. I called Atlas care and a technician came the following day to assess the situation. He determined that there was a leak and thus the pressure was either too low or too high causing the machine to shut off til pressure readjusted then come back on. Unfortunately he was not able to determine the source of the leak and another technician trained in leak testing using a highly sensitive monitor came a few days later, executed the test and found the leak and repaired it. As the coolant was topped up the pressure then was too high and once again the AC cut out. I called the office again and immediately they offered an appt with the same technician along with his supervisor to reassess the problem. They came quickly and corrected the problem ….were always courteous and friendly . Very professional and explained everything that they were doing and what had happened etc. I am very impressed with Atlas care , their office personnel and their technicians. I look forward to having them care for my heating and cooling needs.

My overflow hoses from humidifier, furnace and tankless water heater were flowing into the floor drain but because they were sitting on the top of the drain water was constantly over flowing onto loor and because the drain was beside the wall the baseboard and door frame was wet constantly causing wood work to swell and decompose. Mike's crew resdirected the floor drain and set the hoses to drain directly into a separate opening eliminating any chance of water onto the floor. This was done quickly and efficiently. They were courteous and careful of my home. The job is perfect...they cleaned up before leaving. Icould not be happier with this job. Inating