Reviews

10/10

Our furnace stopped working at 2pm, called at 5pm, Richard was there by 7pm and the furnace and hot water tank were installed by 4pm the next day. The 3 installers were very courteous and tidy. Looking forward to many years of trouble free heating. Thanks Buttons!

Approximate cost of services:
$7,000.00
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Company Response

Hello Scott,
Thank you for taking the time to leave this review. We do our best to ensure the customer's heat is restored as soon as possible. We do go the extra lengths to earn your business and will continue to do so.

Thank you again...we appreciate you feedback...Team Button's

7/10

Overall staff was very friendly but they have not fixed the problem. The tech adjusts the part but it fails within 2 days and I have to make another call. This is the 5th call for the same problem over about 7 month. The tech doesn't seem to have the history on our calls and they never leave any receipt of what was done so we can validate it and keep track of the problems. Another call is required.

Approximate cost of services:
$0.00
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Company Response

Hi Scott - if this still hasn't been resolved, feel free to drop me a line at the email address below, and I can put you in touch with our Office of the President team.

Thanks,
Crystal
Public Relations, Direct Energy
crystal.jongeward@directenergy.com