MB

We hired this company to install an oval above ground pool spring. The owner is quite knowledgeable and informed, but their work is sloppy to say the least. Since we were building a new composite deck up against the pool, I had informed them multiple times that I wanted the pool parallel to the house, and to not exceed beyond the side of the house. That's a pretty simple request in my opinion, but, it wasn't until the deck got framed that I noticed that it was nowhere near parallel to the house. It was also out beyond the house. As such, our deck install had to work around these issues. Specific to the pool itself, on one side, the top cap will not fit on the upright, as the wall in that section is completely out of whack. I asked them about this, i.e. if it would correct itself once filled, he simply said ... no, it is what it is. Pretty sure that was fixable. When we finally did get in the pool, the first things I noticed was the bottom was very uneven and full of bumps and valleys. There isn't a single section of the bottom that is flat, and around the cove, there are places where there are just giant lumps of sand, and which then go to a 3" dip. The owner claimed this was also 'normal', even though my online research told me otherwise. It could and should be perfectly flat. There was also a hole in the liner on the side wall that they had no intention of fixing until I pointed it out. They knew it was there as they put a piece of duct tape over it. So in summary, they did manage to get it installed. Was it a quality install? No. Did they adhere to my basic requirements? No. Do I think it's going to last? No. Would I hire them again? No. Would I recommend them to anybody? No.