I purchased a computer from Tech Squad, north location, in 2009. It has been bake for numerous problems, including replacing the motherboard and the CPU, and rebuiling Window on numerous occassions. They accept no responsibility and hide behind the warranty. Now the RAM had to be changed, which they did with slower memory chips, and charged me again. This thing is a pile of junk or else they don't know what they are doing. I could have purchased another computer for what they ahve charged me since I bought the thing. The Manager does not want to deal with clients and never returns calls herself, not will she meet with you if you have a problem. Not the most professional! My recommendation is don't use this company under any circumstance.
- Approximate cost of services:
- $1,700.00
- Company Response
This particular customer actually received a personal meeting with the ownership of Tech Squad. In the end it was explained that the majority of the components were replaced in his computer due to manufactures defects, and in a sense he ended up with a new computer in the end. It was also explained that Tech Squad took a loss for the amount of service work needed to be performed on for this unit. We do not hide behind warranties; they are there to protect customers for lemon hardware. Unfortunately in this day and age computers are built overseas and some computers end up being lemons, we try to recommend the best components to customers in what we see have a low failure rates, but there is always the chance that parts will fail, that’s what warranties are for. What it comes down to us that we will always take care of our customers.