Reviews

10/10

I've had this piano delivered once and moved once. The delivery in 2018 was a nightmare. Picture the 3 stooges moving a baby grand... and you'd understand. And they damaged my brand new N3X. It wasn't horrible... but it was. Braymore was not involved in this delivery. The move in June 2023 made me apprehensive... until 4 guys from Braymore showed up on time and wanted to help. They secured the lid to the piano with cling wrap... brilliant. it doesn't scratch and it will never break. At each step... legs, pedals, the guys were communicating so well with each other. Everyone knew what they were doing, each one treated that piano like it deserved to be treated. Down the steps, onto the truck ramp, up, and into the truck, and secured... everyone calling out what was next, where to lift, when to roll... it was great. Then we get to it's new home. 6 steps up and it's going to be a tough one. Until I step outside and watch the truck pull right up to the steps, open the ramp, raise the ramp and back that ramp right over the main landing to the house. They just did away with six steps... I couldn't believe it. They rolled that piano out of the truck, onto the ramp, up over the door threshold and into the house. Incredible. Not one stair did they have to climb. These guys are brilliant. I couldn't be happier and I am so pleased I choose the best company and got the best guys to move my piano. Thank you just doesn't cover it. David

Approximate cost of services:
$800.00
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Company Response

Unfortunately we hear stories like this all the time about people/companies claiming to know how to move the piano but are not properly equipped or experience to do so. Braymore has 30 years experience moving pianos. Glad to help.

0/10

After researching and reviewing we decided upon Renew-Stairs and met with the owner. All seemed fine... until the work started... and then the job went horribly wrong. Cracked banister, bad staining, over staining, nails showing everywhere, gouges very badly patched and overall the wrong colour stain. At each stage these issues were brought to the owner's attention and each time he assured us it would be looked after. The Job was completed mid-March 2016. It's now mid-August and we've just received a $2500 refund because the owner refuses to fix the issues after 5 months of promising he would. We should have thrown these people out half way through the job but the owner is a good talker and convinced us all would be ok. It took five months and the threat of Small Claims Court to get the owner to show up. When he wrote the cheque he filled in the year as 2015. That was the final telling point. Be very careful if you use this company. Pay as little as you can and withhold as much as you can until you're happy with the work... if you ever are. Worst work I've ever seen... and the worst customer service.

Approximate cost of services:
$9,500.00
2 of 2 people found this review helpful.
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Company Response

We have many happy and wonderful customers and luckily situations like what happened with this job are very rare. Possibly once in 12 years.
Of course, If there is ever a problem I am very willing to fix it to the customer's satisfaction and will work until the customer is 100% satisfied. I am disturbed that so many of the facts in this review are simply not true.

At first, I admit there were some problems with the job and I am no longer employing the person who worked on it. In this case the customer's (husband) behavior became unacceptable. It was a difficult decision, but rather than put myself and my staff in a potentially dangerous situation, I felt it was better to simply refund the customer and move on.”