Very professional service - would recommend to friends and family. Easy to work with and very helpful.
Thanks Esther! You were great to work with!
Overall a very positive experience with AGM. Our designer, Alexandra, was truly excellent to work with - great ideas and did a good job incorporating our style into what materials were available (which is no easy feat in current covid times with product shortages and delays across all industries!) The tradespeople were polite and friendly and a pleasure to deal with. Our PM Mike was very personable and did his best to keep everything running on schedule despite lockdowns and other complications. We love how our basement looks and functions and would use AGM again in the future.
Hi Esther,
Thank you for your comments.
We're glad that you and your family loved your new basement. Alexandra & Mike will be happy to hear that it worked out.
We look forward to seeing you again soon.
The salesperson was nice and informative. The installers were fairly quick, but my complaint is that they left a mess behind - both in the house and outside the window on the lawn. Fibreglass, bits of the window and debris. I emailed to tell the salesperson of my experience and never heard anything back. The window looks good, but the customer service was okay but not great. I probably wouldn't use this company again.
Thanks for the review Esther. I believe you had one window installed in Mississauga. I'm sorry the debris was not to your liking. I don't know how much debris was left since I have no photos, but if it's some parts of fibreglass in the grass I don't know how much can be picked up. If you want to talk to me about it you can call me directly at the office. I would rather compensate you for the extra time cleaning up than have a 7 out of 10 on Homestars for a single window installation. Please let me know if there's anything I can do to make things better.
Regards,
James McKay
Extremely helpful and knowledgeable
Valentin was prompt and kept in communication with us when we were dealing with a water leak. His advice and expertise were greatly appreciated. I would recommend him to friends and family.
thank you Esther for using us, sorry took some time to respond to your review. Valentin
